Tamara Berrios
Green Cove Springs
Summary
Experienced with analyzing and optimizing complex systems to enhance functionality and efficiency. Utilizes technical skills and analytical thinking to develop innovative solutions and support business growth. Knowledge of troubleshooting technical issues and implementing process improvements.
Also,experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Billing Systems Analyst
Parallon
06.2021 - 08.2025
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Developed custom scripts to automate routine tasks, saving valuable team hours.
Appeals Collector
Parallon
02.2020 - 06.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
HCA Biller
Parallon
08.2019 - 02.2020
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Followed up with appropriate parties to obtain prompt payments.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
HCA Billing Manager
Parallon
12.2018 - 08.2019
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
HCA Billing Team Lead
Parallon
10.2016 - 12.2018
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
- Streamlined billing processes by implementing efficient procedures, resulting in reduced errors and increased productivity.
- Developed comprehensive training materials for new hires, expediting the onboarding process and ensuring consistent performance standards.
HCA Biller
Parallon
02.2016 - 10.2016
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Bilingual CSR
Parallon
01.2015 - 02.2016
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
- Improved overall efficiency by translating company documents and communications for non-English speaking staff members.
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Collaborated closely with other departments, ensuring seamless coordination when addressing multilingual customer queries or complaints.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
Education
Bachelors - Special Education
University of Phoenix
01.2015
Associate of Arts - Spanish
St. Johns State College
Orange Park, FL05-2008
Skills
- Microsoft desktop applications
- Client relations
- Active listening
- Critical thinking
- Fluent bilingualism
- Spanish translation
- Call center experience
- Payment processing
- Process improvement
- Claims evaluation
- Time management
- Multitasking and organization
- Empathy and patience
Community Service
Clay County Soccer, Soccer Coach, Fleming Island, FL, 2010, 2022
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Billing Systems Analyst
Parallon
06.2021 - 08.2025
Appeals Collector
Parallon
02.2020 - 06.2021
HCA Biller
Parallon
08.2019 - 02.2020
HCA Billing Manager
Parallon
12.2018 - 08.2019
HCA Billing Team Lead
Parallon
10.2016 - 12.2018
HCA Biller
Parallon
02.2016 - 10.2016
Bilingual CSR
Parallon
01.2015 - 02.2016
Bachelors - Special Education
University of Phoenix
Associate of Arts - Spanish
St. Johns State College
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