Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Berry

Ellenwood,US

Summary


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Support

Wipro Technologies
10.2022 - 02.2025
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, preparing crucial documents and mail merging
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions

Administrative Assistant III CHRC Support Specialist

Connect Staffing Inc (Contract Delta Airlines)
10.2020 - 10.2022
  • Deal sensitively with confidential material and to communicate with various levels of leadership, establish work priorities and to work independently
  • Performed analysis for benchmarking, business case development, and strategy recommendations for the TechOps HR team
  • Developed recommendations based on analysis and synthesis of information from multiple sources
  • Fosters an inclusive and collaborative team culture while having a high level of business maturity and confidentiality
  • Highly analytical and strategic thinker passionate about delivering results and value
  • Developed deep, productive relationships both inside and outside of the division
  • Capable of working in a dynamic and fast-paced environment
  • Effective and consistent delivery of human resources services including: headcount reporting and analysis, support for sourcing and selection, employee relations, performance management programs, organizational effectiveness, compensation and HR expertise
  • Responsible for performing various administrative duties and tasks as needed
  • Review all applications that come into the CHRC and HR Applications mailboxes for completion
  • Check FP apps for Errors
  • Resolve/Track FPRD and TSC Errors
  • Save apps to the online filing system for Specialist to retrieve and process results
  • Error Reporting
  • POC for Stations regarding Errors
  • Processing resubmission requests
  • Accurately enter fingerprint information timely into Avature
  • Processing and tracking Hard Cards Sensitive with confidential material and to communicate with various levels of leadership
  • Establish work priorities and to work independently
  • Performed analysis for benchmarking
  • Business case development and strategy recommendations for the TechOps HR team
  • Developed recommendations based on analysis and synthesis of information from multiple sources
  • Fosters an inclusive and collaborative team culture while having a high level of business maturity and confidentiality
  • Highly analytical and strategic thinker passionate about delivering results and value
  • Developed deep productive relationships both inside and outside of the division
  • Capable of working in a dynamic and fast-paced environment
  • Effective and consistent delivery of human resources services including: headcount reporting and analysis support for sourcing and selection employee relations
  • Performance management programs
  • Organizational effectiveness
  • Processing and tracking Hard Cards

Veterans Service Representative

Exela Technologies
08.2019 - 10.2020
  • VA Contract Successful cleared of an extensive Federal Government Background Check
  • Locating key data on documents once they have been scanned and keying the alphanumeric data into the appropriate database according to customer specifications
  • Followed the security and privacy policies standards and guidelines in order to protect the informational assets of both the company and their customers
  • Process documents timely and accurately according to job specification and their priority
  • Consistently maintain set production quota while maintaining high quality
  • Type a minimum of 6000 alpha numeric and 10-key strokes per hour (KSH) at a 95% accuracy or better
  • Locate and correct data entry errors or report them to supervisors
  • Compile sort and verify the accuracy of data before it is entered
  • Compare data with source documents or re-enter data in verification format to detect errors
  • Store completed documents in appropriate locations
  • Maintain logs of activities and completed work
  • Resolve garbled or indecipherable messages using cryptographic procedures and equipment
  • Inputting lists of items numbers or other data into the computer
  • Completing forms that appear on a computer screen
  • Proofread

Leasing Consultant/Administrative Assistant

Salem Leasing
07.2018 - 09.2019
  • Coordinate rental activities for residential landlords
  • Show apartments to prospective renters
  • Process rental applications
  • Oversee move-ins and provide customer service to existing tenants
  • Taking payments from tenants using yardee

Administrative Assistant

The Dairy Alliance
11.2017 - 07.2018
  • Contribute to team effort by accomplishing related results as needed
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc
  • Organize travel arrangements for senior managers
  • Write letters and emails on behalf of other office staff
  • Answer and direct phone calls
  • Organize and schedule meetings and appointments
  • Produce and distribute correspondence memos, letters, faxes

Call Center Customer Service Rep/ Appointment scheduler

Kaiser Permanente
07.2016 - 11.2017
  • Defused volatile customer situations calmly and courteously
  • Verify Insurance and Schedule Appointments
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute
  • Used systems such as Data Entry, IRCS HYPERSPACE, HEALTH CONNECT, SREA and CITRIX
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly

Manager

Dollar General
03.2015 - 07.2016
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Solved unresolved customer issues
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Strong leader of customer support staff
  • Facilitated inter-departmental communication to effectively provide customer support
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries
  • Provided accurate, specific and timely performance feedback for CSRs
  • Followed through on all critical inter-departmental escalations to increase customer retention rates
  • Managed work flow to exceed quality service goals

Billing Specialist

FedNat Insurance
02.2013 - 03.2015
  • Manage account balances to discover outstanding debts or other inconsistencies
  • Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
  • Check the data input in the accounting system to ensure accuracy of final bill
  • Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
  • Issue customer account statements periodically or whenever necessary
  • Send reminders for payments and contact customers when assigned
  • Update accounting records with new payments, balances customer information etc
  • Answer questions and handle complaints from customers regarding bills

Education

BBA - Business Management

Centura College
Newport News, VA
01.2013

Associate of Applied Science - Web Design

Remington College
Cleveland, OH
01.2006

High School Diploma -

Cleveland School of the Arts
Cleveland, OH
01.2002

Skills

  • Monitor Financial Balances
  • Administrative support specialist
  • Skilled in Form Development
  • Administrative Protocols
  • Clear and Concise Communication
  • Relationship Building
  • Multi-Line Phone Management
  • Conference coordination
  • Project and Travel Management
  • Efficient Typing: 60 WPM Accuracy
  • Employee training and development
  • Expertise in MS Office Suite Applications
  • Certified in Microsoft Excel
  • Influential Presenter
  • Familiarity with Key Performance Indicators (KPI)
  • Awareness of Operational Protocols
  • Formatting Proficiency
  • Records Organization Expertise
  • Real-Time Transcription
  • Administrative support capabilities

Timeline

Administrative Support

Wipro Technologies
10.2022 - 02.2025

Administrative Assistant III CHRC Support Specialist

Connect Staffing Inc (Contract Delta Airlines)
10.2020 - 10.2022

Veterans Service Representative

Exela Technologies
08.2019 - 10.2020

Leasing Consultant/Administrative Assistant

Salem Leasing
07.2018 - 09.2019

Administrative Assistant

The Dairy Alliance
11.2017 - 07.2018

Call Center Customer Service Rep/ Appointment scheduler

Kaiser Permanente
07.2016 - 11.2017

Manager

Dollar General
03.2015 - 07.2016

Billing Specialist

FedNat Insurance
02.2013 - 03.2015

Associate of Applied Science - Web Design

Remington College

High School Diploma -

Cleveland School of the Arts

BBA - Business Management

Centura College

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Tamara Berry