Tamara Berry
Ellenwood,US
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Support
Wipro Technologies
Tucker, US
10.2022 - 02.2025
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Supported executive staff through scheduling meetings, coordinating travel arrangements, preparing crucial documents and mail merging
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
Administrative Assistant III CHRC Support Specialist
Connect Staffing Inc (Contract Delta Airlines)
Atlanta, US
10.2020 - 10.2022
- Deal sensitively with confidential material and to communicate with various levels of leadership, establish work priorities and to work independently
- Performed analysis for benchmarking, business case development, and strategy recommendations for the TechOps HR team
- Developed recommendations based on analysis and synthesis of information from multiple sources
- Fosters an inclusive and collaborative team culture while having a high level of business maturity and confidentiality
- Highly analytical and strategic thinker passionate about delivering results and value
- Developed deep, productive relationships both inside and outside of the division
- Capable of working in a dynamic and fast-paced environment
- Effective and consistent delivery of human resources services including: headcount reporting and analysis, support for sourcing and selection, employee relations, performance management programs, organizational effectiveness, compensation and HR expertise
- Responsible for performing various administrative duties and tasks as needed
- Review all applications that come into the CHRC and HR Applications mailboxes for completion
- Check FP apps for Errors
- Resolve/Track FPRD and TSC Errors
- Save apps to the online filing system for Specialist to retrieve and process results
- Error Reporting
- POC for Stations regarding Errors
- Processing resubmission requests
- Accurately enter fingerprint information timely into Avature
- Processing and tracking Hard Cards Sensitive with confidential material and to communicate with various levels of leadership
- Establish work priorities and to work independently
- Performed analysis for benchmarking
- Business case development and strategy recommendations for the TechOps HR team
- Developed recommendations based on analysis and synthesis of information from multiple sources
- Fosters an inclusive and collaborative team culture while having a high level of business maturity and confidentiality
- Highly analytical and strategic thinker passionate about delivering results and value
- Developed deep productive relationships both inside and outside of the division
- Capable of working in a dynamic and fast-paced environment
- Effective and consistent delivery of human resources services including: headcount reporting and analysis support for sourcing and selection employee relations
- Performance management programs
- Organizational effectiveness
- Processing and tracking Hard Cards
Veterans Service Representative
Exela Technologies
08.2019 - 10.2020
- VA Contract Successful cleared of an extensive Federal Government Background Check
- Locating key data on documents once they have been scanned and keying the alphanumeric data into the appropriate database according to customer specifications
- Followed the security and privacy policies standards and guidelines in order to protect the informational assets of both the company and their customers
- Process documents timely and accurately according to job specification and their priority
- Consistently maintain set production quota while maintaining high quality
- Type a minimum of 6000 alpha numeric and 10-key strokes per hour (KSH) at a 95% accuracy or better
- Locate and correct data entry errors or report them to supervisors
- Compile sort and verify the accuracy of data before it is entered
- Compare data with source documents or re-enter data in verification format to detect errors
- Store completed documents in appropriate locations
- Maintain logs of activities and completed work
- Resolve garbled or indecipherable messages using cryptographic procedures and equipment
- Inputting lists of items numbers or other data into the computer
- Completing forms that appear on a computer screen
- Proofread
Leasing Consultant/Administrative Assistant
Salem Leasing
Conyers, US
07.2018 - 09.2019
- Coordinate rental activities for residential landlords
- Show apartments to prospective renters
- Process rental applications
- Oversee move-ins and provide customer service to existing tenants
- Taking payments from tenants using yardee
Administrative Assistant
The Dairy Alliance
College Park, US
11.2017 - 07.2018
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Organize travel arrangements for senior managers
- Write letters and emails on behalf of other office staff
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Produce and distribute correspondence memos, letters, faxes
Call Center Customer Service Rep/ Appointment scheduler
Kaiser Permanente
Morrow, US
07.2016 - 11.2017
- Defused volatile customer situations calmly and courteously
- Verify Insurance and Schedule Appointments
- Effectively managed a high-volume of inbound and outbound customer calls
- Answered a constant flow of customer calls with up to 100 calls in queue per minute
- Used systems such as Data Entry, IRCS HYPERSPACE, HEALTH CONNECT, SREA and CITRIX
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
Manager
Dollar General
McDonough, US
03.2015 - 07.2016
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Solved unresolved customer issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Facilitated inter-departmental communication to effectively provide customer support
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Provided accurate, specific and timely performance feedback for CSRs
- Followed through on all critical inter-departmental escalations to increase customer retention rates
- Managed work flow to exceed quality service goals
Billing Specialist
FedNat Insurance
Newnan, US
02.2013 - 03.2015
- Manage account balances to discover outstanding debts or other inconsistencies
- Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
- Check the data input in the accounting system to ensure accuracy of final bill
- Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
- Issue customer account statements periodically or whenever necessary
- Send reminders for payments and contact customers when assigned
- Update accounting records with new payments, balances customer information etc
- Answer questions and handle complaints from customers regarding bills
Education
BBA - Business Management
Centura College
Newport News, VA01.2013
Associate of Applied Science - Web Design
Remington College
Cleveland, OH01.2006
High School Diploma -
Cleveland School of the Arts
Cleveland, OH01.2002
Skills
- Monitor Financial Balances
- Administrative support specialist
- Skilled in Form Development
- Administrative Protocols
- Clear and Concise Communication
- Relationship Building
- Multi-Line Phone Management
- Conference coordination
- Project and Travel Management
- Efficient Typing: 60 WPM Accuracy
- Employee training and development
- Expertise in MS Office Suite Applications
- Certified in Microsoft Excel
- Influential Presenter
- Familiarity with Key Performance Indicators (KPI)
- Awareness of Operational Protocols
- Formatting Proficiency
- Records Organization Expertise
- Real-Time Transcription
- Administrative support capabilities
Timeline
Administrative Support
Wipro Technologies
10.2022 - 02.2025
Administrative Assistant III CHRC Support Specialist
Connect Staffing Inc (Contract Delta Airlines)
10.2020 - 10.2022
Veterans Service Representative
Exela Technologies
08.2019 - 10.2020
Leasing Consultant/Administrative Assistant
Salem Leasing
07.2018 - 09.2019
Administrative Assistant
The Dairy Alliance
11.2017 - 07.2018
Call Center Customer Service Rep/ Appointment scheduler
Kaiser Permanente
07.2016 - 11.2017
Manager
Dollar General
03.2015 - 07.2016
Billing Specialist
FedNat Insurance
02.2013 - 03.2015
Associate of Applied Science - Web Design
Remington College
High School Diploma -
Cleveland School of the Arts
BBA - Business Management
Centura College