Tamara Bolton
Atlanta
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Customer Care Specialist
Wipro
01.2021 - Current
- High-Volume Call Management: Ability to receive and handle a large number of calls efficiently in a fast-paced environment.
- Complex Inquiry & Issue Resolution: Effectively handling a variety of customer or provider requests/inquiries and ensuring resolution.
- Policy Interpretation & Application: Determining eligibility and educating others based on policy and benefit protocols.
- Processing Specific Requests: Managing defined processes, such as scheduling peer-to-peer appointments.
- High-Volume Data Entry & Documentation: Performing significant data entry and reviewing/documenting case notes accurately.
- Performance Standard Achievement: Consistently meeting established productivity, schedule adherence, and quality standards.
Assistant Store Manager
Sharks Fish & Chicken
01.2019 - 01.2021
- Supervised and maintained kitchen quality standards.
- Ensured compliance with proper safe food handling policies.
- Performed regular kitchen sanitation procedures.
- Prepared ingredients for menu items.
- Operated deep fryer according to safety protocols.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
Assistant Manager
Direct Lending Group
09.2007 - 01.2020
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Coordinated team schedules, optimizing resource allocation and improving workflow efficiency.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Conducted performance evaluations, providing constructive feedback to team members for professional growth.
- Supervise a team of data entry clerks, providing training and guidance as needed.
- Monitor team performance, providing feedback and implementing corrective actions
when necessary. - Conduct performance reviews and contribute to the professional development of team
members.
Education
Certificate - Culinary
Silver Fork Program
Chicago, ILHigh School Diploma -
Calumet Prep Academy
Chicago, IL05-1997
Skills
- Customer Service Excellence
- High-Volume Data Entry
- Call Center Operations
- Inquiry Resolution
- Process Management
- Policy & Procedure Adherence
- Independent Work & Task Coordination
- Cooking & Culinary Skills
- Kitchen Management & Sanitation
- Food Service & Restaurant Operations
- Cash Handling
- Sales & Telemarketing
- Team Collaboration
- Team leadership
- Decision-making
- Customer service
- Staff training and development
- Staff supervision
- Goal setting
- Team building
Timeline
Customer Care Specialist
Wipro
01.2021 - Current
Assistant Store Manager
Sharks Fish & Chicken
01.2019 - 01.2021
Assistant Manager
Direct Lending Group
09.2007 - 01.2020
Certificate - Culinary
Silver Fork Program
High School Diploma -
Calumet Prep Academy
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