Tamara Boyd
Atlanta,GA
Summary
Proven Customer Service Representative at Delta Airlines, excelling in critical thinking and data entry. Demonstrated ability to enhance passenger experience through effective communication and meticulous attention to special needs. Skilled in transforming challenging travel situations into positive outcomes, showcasing a commitment to excellence and a 30% improvement in passenger satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Delta Airlines
05.2006 - Current
Verified boarding passes and managed the boarding process.
- Passenger verification:Checking boarding passes, confirming passenger identities, and verifying travel documents.
- Boarding management:Announcing boarding times, assigning
- Customer service:Addressing passenger questions about flight schedules, gate changes, seat upgrades, and other travel related inquiries.
- Special needs assistance:Providing support to passengers with disabilities or special needs.
Education
GED - Law
John Adams High School
Queensbury, NY06.1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Delta Airlines
05.2006 - Current
GED - Law
John Adams High School
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