Tamara Bransford
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
12.2022 - Current
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Cashier Team Lead
Wendys Fast Food
04.2016 - 05.2020
- Facilitated and logged store opening, closing, and shift changes.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on sales software system operation.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
- Received and processed customer payments.
Education
Associate of Science - Respiratory Therapy
Volunteer State Community College
Gallatin, TN05.2023
Associate of Applied Science - Health Science
Nashville State Community College
Nashville, TN05.2019
High School Diploma -
East Nashville Magnet High School
Nashville, TN05.2017
Skills
- Critical Thinking
- Patient Confidentiality
- Patient Education
- Proper Labeling Procedures
- Updating Medication Histories
- Effective Working Relationships
- Problem-Solving Skills
- Medication Dispensation
- Team Collaboration
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
12.2022 - Current
Cashier Team Lead
Wendys Fast Food
04.2016 - 05.2020
Associate of Science - Respiratory Therapy
Volunteer State Community College
Associate of Applied Science - Health Science
Nashville State Community College
High School Diploma -
East Nashville Magnet High School
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