Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMARA BREEDLOVE

WEBSTER

Summary

Adept at resolving scheduling conflicts and enhancing operational efficiency, my tenure at ADT honed my problem-solving and time management skills. I've significantly reduced operational backlogs, demonstrating a strong work ethic and attention to detail. My proactive approach and ability to leverage technology have consistently improved team productivity and client satisfaction.

Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.

Overview

8
8
years of professional experience

Work History

Scheduling Coordinator

ADT
08.2020 - Current
  • Coordinated schedules by managing calendars for multiple team members.
  • Maintained accurate records by updating scheduling software with current information.
  • Provided exceptional support to clients by managing scheduling requests promptly.
  • Resolved scheduling conflicts by adjusting timelines and reallocating resources.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Scheduling Representative

University of Rochester
03.2018 - 08.2020
  • Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
  • Developed a system for tracking employee availability, ensuring the accurate assignment of shifts and minimizing last-minute adjustments.
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
  • Contributed to the development of comprehensive training materials for new Scheduling Representatives entering the role.

VERIZON

Verizon
07.2017 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

Maximus Call Center
06.2017 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
  • Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
  • Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
  • Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.

Education

High School Diploma -

BUTLER HIGH SCHOOL
Augusta, GA
05-2013

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Teamwork and collaboration
  • Attention to detail
  • Time management skills

Timeline

Scheduling Coordinator

ADT
08.2020 - Current

Scheduling Representative

University of Rochester
03.2018 - 08.2020

VERIZON

Verizon
07.2017 - 04.2019

Customer Service Representative

Maximus Call Center
06.2017 - 12.2018

High School Diploma -

BUTLER HIGH SCHOOL

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TAMARA BREEDLOVE