Tamara Brissee
CEDAR RAPIDS,IA
Summary
Dynamic Account Manager with expertise in client relationship management, data analysis, and project coordination. Proven ability to enhance service delivery and streamline processes to drive client satisfaction and operational efficiency. Results-driven professional with over 25 years of experience in account management. Skilled in resolving client concerns and identifying opportunities for service improvements through effective communication and data analysis. Committed to fostering strong client relationships and enhancing operational efficiency.
Overview
29
29
years of professional experience
Work History
Account Manager
CRST Expedited
Cedar Rapids, Iowa
03.1997 - Current
- Developed and maintained strong relationships with high-value clients.
- Coordinated cross-functional teams to enhance service delivery and client satisfaction.
- Conducted customer feedback analysis to identify areas for service improvement.
- Streamlined project coordination efforts to improve operational efficiency.
- Assisted clients with onboarding processes to ensure seamless integration.
- Facilitated regular meetings with clients to review account performance and feedback.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Onboarded new team members to integrate into organization.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Solicited feedback from customers on their experience with products or services.
- Addressed customer questions and concerns regarding products and services.
Education
Some College (No Degree) - General Studies
Kirkwood Community College
Cedar Rapids, IASkills
- Client relationship management
- Data analysis
- Project coordination
- Account growth strategy
- Customer onboarding
- Service improvement
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Persuasive communication expertise
- Customer needs assessment
- Multi-task management
- Goal setting
- Account development
- Account management
- Client relationship building
Accomplishments
MVP of the year for our Customer Service Grop
Timeline
Account Manager
CRST Expedited
03.1997 - Current
Some College (No Degree) - General Studies
Kirkwood Community College