Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Tamara Brown

Memphis,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

28
28
years of professional experience

Work History

Delivery Driver

Uber Eats
Memphis, TN
02.2021 - Current
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Delivery Driver

DoorDash
Memphis, TN
02.2021 - Current
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Stocker

Carrier Corporation
Collierville, TN
02.2015 - Current
  • Lifted materials of varied weights on regular basis.
  • Replenished items to maintain stock availability.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Updated product labels to reflect accurate pricing.
  • Palletized merchandise for easy movement to sales floor locations.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Read orders to verify attributes and quantities of merchandise.

Head Cashier Supervisor

Simioniz Car Wash
Memphis, TN
03.2005 - 12.2008
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Built and maintained working relationships with peers and upper management.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Customer Service Representative

Sitiel
Memphis, TN
01.2000 - 01.2005
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Line Worker

Nike Warehouse
Memphis, TN
07.1995 - 09.1999
  • Packed finished goods into correct packages or boxes.
  • Maintained clean worksite to avoid hazards from chemicals and fragile products.
  • Sorted and packaged products to prepare for processing or shipment.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Examined products to verify conformance to quality standards.
  • Monitored production line to watch for pile-ups or jams.
  • Examined final products for conformance with quality and design standards.
  • Used established assembly instructions to complete jobs.
  • Coordinated with supervisor to organize materials and equipment, promoting highest productivity and quality.
  • Inspected and repaired products to meet project expectations.
  • Observed equipment operations to detect malfunctions or safety concerns.
  • Attended regular training sessions to increase machine operating skills.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Monitored production line, watching for pile-ups or jams.
  • Separated products according to weight, grade and size of material to produce final product.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
08.2009

Skills

  • Route Management
  • GPS Navigation
  • Loading and Unloading
  • HAZMAT Endorsement
  • Problem-Solving
  • Lifts up to [Number] Pounds
  • Verbal and Written Communication
  • Attention to Detail
  • Valid Driver's License
  • Customer Service
  • Excellent Sense of Direction
  • Time Management
  • Customer Relationships
  • Route Planning
  • Order Fulfillment
  • Dependability and Honesty
  • Efficiency and Time Management
  • Payment Processing
  • Delivery Verification
  • Dispatch Communication
  • Courteous and Polite Demeanor
  • Teamwork and Collaboration

Software

Windows 10

Microsoft Word

Timeline

Delivery Driver

Uber Eats
02.2021 - Current

Delivery Driver

DoorDash
02.2021 - Current

Stocker

Carrier Corporation
02.2015 - Current

Head Cashier Supervisor

Simioniz Car Wash
03.2005 - 12.2008

Customer Service Representative

Sitiel
01.2000 - 01.2005

Line Worker

Nike Warehouse
07.1995 - 09.1999

High School Diploma -

Cornerstone Christian Correspondence School

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Tamara Brown