Tamara Brown
Indianapolis
Summary
Customer Service Representative with a strong foundation in team leadership and logistics coordination, honed over two years in warehouse management roles. Demonstrates exceptional problem-solving and interpersonal skills, effectively streamlining data entry and shipping processes to enhance operational efficiency. Committed to fostering cross-functional collaboration and improving customer outreach through innovative system administration and change management strategies.
Overview
4
4
years of professional experience
Work History
WAREHOUSE TEAM LEAD
Monolith Brands
10.2023 - 10.2024
- Lead warehouse team, ensuring balanced workloads and timely shipment coordination
- Pioneered new approaches to warehouse management, integrating diverse data sources
- Developed collaborative relationships with shipping department for timely deliveries
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
WAREHOUSE COORDINATOR
Yusen Logistics INC
01.2022 - 04.2023
- Meticulously managed inventory levels and conducted regular counts
- Ensured precise data entry across multiple systems, maintaining high standards of information integrity
- Fostered strong partnerships with shipping department, optimizing delivery processes
- Cultivated a team-oriented environment, boosting productivity and morale
- Pioneered novel warehouse management techniques, integrating diverse data sources
- Developed creative solutions to complex logistical challenges
- Coordinated incoming shipments, verifying against purchase orders for accuracy
- Improved warehouse operations using SAP, ERP, and WMS systems for efficiency
- Generated shipping labels and documentation, ensuring smooth logistics processes
- Led initiatives that resulted in measurable improvements in workflow and productivity
- Pioneered process improvements that significantly reduced shipping errors and expedited order fulfillment, enhancing customer satisfaction
CUSTOMER SERVICE REPRESENTATIVE/CONCIERGE
Indianapolis Marriott East
01.2021 - 12.2021
- Welcomed guests warmly, provided tailored recommendations, and resolved queries promptly
- Enhanced customer satisfaction through attentive service and local knowledge
- Coordinated with various hotel departments to ensure seamless guest experiences
- Facilitated effective communication between staff and visitors
- Managed guest requests meticulously, ensuring accurate and timely fulfillment
- Maintained up-to-date knowledge of hotel amenities and local attractions
- Assisted guests with special needs, providing empathetic and personalized service
- Acted as a knowledgeable resource for both visitors and colleagues
- Elevated guest satisfaction through personalized service and local expertise
- Streamlined interdepartmental communication, ensuring seamless experiences for visitors
Education
ASSOCIATES IN APPLIED SCIENCE - BUSINESS
Southern New Hampshire University
Manchester, NH05.2020
Skills
- Customer Service
- Team Leadership
- Problem Solving
- Time Management
- Database Management
- Workflow Optimization
- Cross-Functional Collaboration
- Data Entry
- Attention to Detail
- Adaptability
- Conflict Resolution
- Interpersonal Skills
- Shipping Coordination
- Warehouse Management
- Relationship Building
- Scheduling
- Customer Outreach
- System Administration
- Order picking
- Shipping and receiving
- Stocking
- Warehouse operations
Timeline
WAREHOUSE TEAM LEAD
Monolith Brands
10.2023 - 10.2024
WAREHOUSE COORDINATOR
Yusen Logistics INC
01.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE/CONCIERGE
Indianapolis Marriott East
01.2021 - 12.2021
ASSOCIATES IN APPLIED SCIENCE - BUSINESS
Southern New Hampshire University
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