Dynamic and results-oriented professional with extensive experience in reception management and customer service, notably at New York Presbyterian Hospital- Weill Cornell. Excelled in enhancing customer satisfaction and streamlining office operations. Skilled in multi-line phone operation and adept at fostering positive client relations. Proven track record of improving workflow efficiency and maintaining a professional company image.
Work History
Receptionist Administrator
New York Presbyterian Hospital- Weill Cornell
Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Driver
Lyft
Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Christopher Columbus High School
Bronx New York
Skills
Reception management
File organization
Multi-line phone operation
Appointment setting
Appointment scheduling
Client relations
Customer service
Timeline
Receptionist Administrator
New York Presbyterian Hospital- Weill Cornell
Driver
Lyft
Christopher Columbus High School
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