Tamara Burmeister

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.Charter Spectrum – Regional Resource Center, Fond du Lac, WI

Regional Resource Representative – Enterprise Team March 2020 –

· Provide exceptional customer service to customers by:

o Utilizing training tools and problem solving

o Working and Resolving Escalation to Dispatch tickets.

o Taking inbound phone calls regarding CLI/Noise jobs, Proactive Maintenance, and Escalation inbound calls

· Effectively managed Daily Dispatch of 50+ technicians to ensure service level agreements are met.

· Review and respond to emails in a timely manner.

· Work with Enterprise team to ensure technicians are dispatched to high level businesses in appropriate amount of time.

· Worked with specialty teams to assign work to technicians onsite at businesses that need support.

· Assisted in training new associates to take calls and dispatch technicians in all management areas.

· Utilized problem solving techniques to resolve customer concerns.

· Utilized Career Progression to go from a representative 1 to a representative 3

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided primary customer support to internal and external customers.
• Contributed to sales growth by upselling products and services based on individual customer requirements.