Tamara Burnett

Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 7+-years background maintaining customer satisfaction and contributing to company success goals.

Skilled in claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.

• Updated each claims suspension annually to promote continuity of active claim suspensions.
• Made recommendations for closing accounts and performed associated follow-up.
• Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
• Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
• Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
• Trained new employees on company customer service policies and service level standards.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
• Communicated with diverse clients, built rapport and long-term relationships, and achieved client/customer satisfaction.
• Created highly effective new program that significantly impacted efficiency and improved operations.
• Consistently maintained high customer satisfaction ratings.