Tamara Burns
Lewisport,KY
Summary
Dedicated Senior Payroll/Tax Customer Service with 10+ years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
I was injured on 01/17/2009. I had 5 back surgeries and ovarian cancer. This resulted in me being out of the workforce for some time. I have healed, completed several physical therapy programs. I have been well for over a year and would love to get back into the work I love. Ideally I would start out part time with the possibility of going full time. I miss interacting and help people. I’m open to working days, nights, weekends and holidays. My husband passed away several years ago. I sincerely hope to rejoin the work force. I was employee of the year at every job. I truly enjoy working and I’m excited at the opportunity to get back it work ASAP.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Advanced Payroll Systems
Louisville, KY
04.2004 - 09.2008
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat
- Processed payroll for about 100 companies
- Assisted clients daily with reports, questions and issues.
- Taught Report Writer classes to staff
- Set up all payroll deductions for all staff and clients
- Assisted other staff’s questions, concerns and problems
Payroll/Business Tax Manager
Harding Shymanski CPA
Evansville , IN
09.2008 - 01.2009
- Developed and implemented strategies to reduce business tax liabilities.
- Analyzed financial records to determine the amount of taxes owed by businesses.
- Prepared and filed federal, state, and local income tax returns for businesses.
- Process weekly and bi-weekly payroll for about 100 clients.
- Trained new clients on our payroll system
- Assisted 3-4 employees with questions or issues
- Trained employees in Report Writing software
- Processed W-2s in a timely manner
Payroll Specialist
RMD Restaurant Management Development
Louisville, KY
05.2001 - 03.2004
- Processed payroll for over 1000 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Calculated tips to minimum
Education
CPP - Payroll
University of Louisville
Louisville, KY03-2018
Some College (No Degree) - Business Administration And Management
Owensboro Community And Technical College
Owensboro, KYSkills
- Customer Service Support
- Meeting deadlines
- Leadership
- Conflict Management
- Complaint resolution
- Documentation Review
- Team monitoring
- Staff Training
- Database Research
- Escalation management
Timeline
Payroll/Business Tax Manager
Harding Shymanski CPA
09.2008 - 01.2009
Senior Customer Service Representative
Advanced Payroll Systems
04.2004 - 09.2008
Payroll Specialist
RMD Restaurant Management Development
05.2001 - 03.2004
CPP - Payroll
University of Louisville
Some College (No Degree) - Business Administration And Management
Owensboro Community And Technical College