Tamara Busby

• Developed and delivered training programs for staff across various departments, ensuring employees were well-versed in company procedures, systems, and compliance regulations.
• Coordinated and implemented ongoing professional development sessions to maintain high performance levels within teams.
• Collaborated with department heads to assess training needs, tailored programs to meet objectives, and tracked success metrics for continuous improvement.

Key Achievements:

• Successfully launched a comprehensive training initiative that improved employee knowledge retention and adherence to procedures.
• Spearheaded the development of a new onboarding program that reduced training time by 20% while increasing employee efficiency.

• Lead branch operations and decision-making processes, ensuring smooth daily operations and adherence to company policies.
• Build and maintain relationships with Select Employer Groups (SEG) to promote credit union services and expand member base.
• Oversee employee training on products, procedures, and compliance. Ensure team performance aligns with branch goals.
• Conduct monthly cash audits and ensure all transactions meet regulatory standards.
• Implement and review policies to improve business account opening procedures and overall branch efficiency.

Key Achievements:

• Designed and implemented a paper documentation system, ensuring efficient record-keeping for signature cards, credit card receipts, etc.
• Led the creation of new business account opening procedures, driving process improvements.

• Reconciled general ledger accounts and bank statements, adhering to GAAP standards.
• Generated and filed financial reports, ensuring accuracy and compliance with tax, grant, and audit requirements.
• Collaborated with departments to resolve accounting issues and identified system improvements to optimize financial operations.

Key Achievements:

• Redesigned cash reconciliation processes for Medicaid/Medicare reimbursements, improving accuracy and efficiency.
• Monitored and verified Medicaid settlement accounts to ensure proper documentation.

• Conducted investigations into potential fraudulent activities, ensuring account security for customers.
• Applied regulatory policies to assess account-related issues, taking appropriate corrective actions when necessary.
• Built strong customer relationships through proactive issue resolution and clear communication.

Key Achievements:

• Maintained comprehensive documentation on fraud investigations and customer account activities.
• Ensured compliance with all relevant organizational policies and regulations.

• Managed a portfolio of 52 banking centers, implementing BSA, AML, KYC, and CTR procedures to ensure operational compliance.
• Conducted audits, identified risks, and advised senior leadership on corrective actions.
• Led audit teams, reviewed findings, and worked with stakeholders to ensure control improvements.

Key Achievements:

• Played a pivotal role in uncovering a $3.2 million fraud through an AML/BSA wire transfer project.
• Led a special project to address safe deposit box non-compliance, ensuring regulatory standards were met.
• Trained teams in audit processes, improving audit execution and control management.

• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
• Taught employees how to control risks at front line.
• Advised senior managers on policy strategies for reducing liability and preventing losses.
• Audited banking centers across multiple states, ensuring adherence to established procedures and reducing risks.
• Conducted comprehensive audits, developed reports, and provided strategic recommendations to enhance operational controls.

Key Achievements:

• Developed and streamlined audit reports, supporting the monitoring of audit results and minimizing operational risk.