Tamara Caldwell
Chicago,IL
Summary
Detail-oriented Customer Service Specialist with 10 years of experience across call center, remote, and administrative environments. Demonstrated success in delivering high-quality service while adhering to HIPAA regulations and managing a variety of tasks efficiently. Proficient in customer service, data entry, and process improvement, excelling in fast-paced settings. Recognized for effectively resolving escalated customer support issues and contributing to team success through strong prioritization and multitasking skills.
Overview
18
18
years of professional experience
Work History
Independent Contractor
Amazon Mechanical Turk-Amazon
09.2014 - Current
- Execute diverse micro-tasks including data entry, transcription, image annotation, and content moderation
- Achieve consistent quality with a task approval rate of over 98%
- Verifying the accuracy of data entered by cross-referencing with source documents or other data sets
Member and Provider Service Representative
Centene
Fort Wayne, IN
04.2023 - 06.2024
- Facilitated communication between Medicaid members and healthcare providers on benefits-related questions, eligibility issues, and claims resolution.
- Kept precise logs of all exchanges with members and healthcare professionals.
- Regularly reviewed procedural changes to ensure correct information.
- Maintained full compliance with HIPAA standards in data handling.
- Cultivated strong ties with members, providers, and organizational staff.
Customer Service Associate
Continuum Global Solutions
Remote
10.2020 - 04.2021
- Processed and tracked customer orders, returns, and exchanges with precision.
- Utilized empathy, active listening, and effective communication to provide tailored solutions.
- Managed billing inquiries, payments, and payment plans according to company policies.
Business Assistant
Caldwell Painting
Fort Wayne , Indiana
05.2007 - 09.2019
- Maintained consistent communication with internal and external stakeholders through email, phone and in-person discussions.
- Ensured all vendor contracts are properly executed in accordance with legal requirements.
- Processed payroll documents for proper payment and deductions as well as recordkeeping.
- Collaborated with cross-functional teams to drive project completion within set deadlines.
Education
GED -
Ivy Tech Community College of Indiana
12.2010
Skills
- Critical Listening Skills
- Streamlined Delivery Processes
- Timely Claims Resolution
- Strong Verbal Skills
- Policy Adherence
- Customer Relations
- Accurate Data Entry
- Database Management
- Technical Support Specialist
- Meticulous Attention
- IT Help Desk Services
- Expertise in HIPAA Regulations
- Inventory Optimization
- Invoice Management
- Workforce Coordination
- Written communication
- Excellent communication
- Multitasking Abilities
- Teamwork and collaboration
- Data entry
- Calm under pressure
- Medicaid Compliance
- Procurement
- Project Planning
- Quality Improvement
- SharePoint Administration
- Logistics Coordination
- Advanced Excel Skills
- User Support Expertise
- Expertise in Microsoft Windows
- Quoting and estimating
- Marketing strategies
- Vendor management
- Resources allocation
- Customer retention strategies
- Deadline adherence
- Business development
- Project Management
Timeline
Member and Provider Service Representative
Centene
04.2023 - 06.2024
Customer Service Associate
Continuum Global Solutions
10.2020 - 04.2021
Independent Contractor
Amazon Mechanical Turk-Amazon
09.2014 - Current
Business Assistant
Caldwell Painting
05.2007 - 09.2019
GED -
Ivy Tech Community College of Indiana
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