Tamara Campagna

• Coordinated schedules and appointments for healthcare providers, enhancing patient flow and service delivery.
• Assisted in implementing electronic health record systems, increasing data accuracy and accessibility.
• Managed patient inquiries and resolved issues promptly, enhancing overall patient satisfaction rates.
• Enhanced operational workflows by maintaining well-organized Job Description Summary

Maintains systems essential to the daily operations supporting patient care. Schedules and coordinates a variety of appointments, procedures and tests, maintains and communicates department and provider schedules and provides excellent department support to promote efficient, effective clinical operations and provide exceptional patient experience.documentation systems and updating records accurately as needed.

• Scheduling.
• Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments between multiple providers.
• May enter all scheduling documentation in the electronic medical record.
• Verifies insurance and obtains prior authorizations as needed, may register patients.
• May manage the patient outcome tool, including preparation and distribution.
• May create, delete and modify schedule versions and calendars to reflect changes in provider schedules.
• Arranges interpreter services for patients as needed.
• Administrative department support.
• May provide department reception, patient check-in.
• Provides telephone coverage, routing messages accordingly.
• May track insurance verification using multiple systems.
• May maintain lobby area.
• May ensure that patient documentation is complete and is responsible for an insurance or referral work queue.
• Organizes and maintains department records, manuals and patient education materials.
• Participates in completion of patient data reporting requirements and compliance with regulatory standards.
• May create and maintain all training materials for new and current employees.
• May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
• Chart preparation.
• Analyzes patient records to determine if outside documents are needed.
• Reviews patient consent forms and ensures they are updated with the patient.
• Contacts document source, obtains records, scans and indexes into the electronic medical record.
• Other duties as assigned.

• Under direct supervision of a Registered Nurse or Physician, the Patient Care Technician provides basic direct and indirect patient care. This includes taking and documenting vital signs, answering call lights, assisting patients with activities such as daily living and transfers and other clerical duties.
• Job DescriptionJob DescriptionPrinciple Responsibilities
  Observes, collects and documents health status data as assigned.
  Completes measurements according to critical elements of policy/procedures, which may include: temperatures, radial pulses, blood pressures, respirations, weights, intake and output.
  Reports immediately to the RN observations/health status data that are not within normal limits for the patient or are significantly changed.
  Assist patients with activities of daily living (ADL) which could include toileting, bathing, dressing, eating ect. with direction from the Registered Nurse.
  Documents according to documentation guidelines.
  Performs personal care/interventions as assigned.
  Assist patients, family members and visitors with way finding on the unit and throughout the facility.
  Completes interventions according to identified critical elements of each procedure.
  Answers patient call lights promptly for both assigned and other patients.
  Assists patient with grooming and hygiene needs, maintains skin integrity, personal comfort and population specific needs of the patient.
  Completes admission/discharge/transfer functions per system workflow.
  May assist with patient transfer or movement.
  Performs clerical duties and assists with patient registration.
  Performs accurate and timely processing of physician orders.
  Thoroughly document relevant patient information (or care) to assure accurate billing.
  Transport medication from the tube system on the unit to secure location in accordance with facility standards.
  Clarifies, communicates, prioritizes, and transcribes written orders per Electronic Medical Record system workflow.
  May order, validate and store supplies and patient education materials.
  May need to print Release of Information (ROI) packet for discharge to nursing home or other facilities.
  Review and explain authorization forms with patient and obtain signatures if applicable.
  Direct patients to point of care.
  Schedules procedures/appointments as needed.
  May need to room patients.
  Contributes to an environment that is safe for patients, visitors and employees.
  Protects patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  Reports environmental risks or equipment malfunctions to supervisor.
  Uses equipment following policies, procedures and manufacturer directions or standards.
  Participates in quality improvement activities to evaluate and improve patient care.
  May handle hazardous waste (identifies, segregates, and disposes of hazardous waste; ensures container integrity; knows emergency response procedures to spills, fires, and evacuation procedures).
  Other Duties may be applicable per unit needs
  May need to help with facilitating the monitoring of telemetry.
  May assist with, specimen collection, casting, splint application, decontamination, restraint application, pelvic exams, spinal immobilization, two person urinary catheter insertion.
  May need to assist with code teams and respond to codes hospital wide.
  Maintain proper infection control standards.
  May need to assist with the cleaning of designated items, equipment and rooms in the department which may also include instrument handling, set up of sterile delivery tray.
  May need to assist with submitting birth information to MN Department of Health.
  Follows downtime drill procedures.
  Other duties as assigned.
• Assisted with daily living activities, ensuring patient comfort and safety.
• Monitored patient vital signs and reported changes to nursing staff.
• Maintained accurate patient records using electronic health record systems.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Maintained clean and safe environment to promote patient safety and comfort.

• Assisted with daily living activities, ensuring comfort and safety for patients.
• Monitored vital signs, documenting changes and reporting concerns to nursing staff.
• Implemented infection control measures, enhancing overall patient safety standards.
• Advocated for patient needs, fostering a supportive environment for recovery.
• Streamlined communication between departments to improve patient care continuity.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
• Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
• Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
• Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Delivered high-quality care to Allina Health patients in hospital facility.
• Trained new staff in patient care protocols and best practices for efficiency.