Hi, I’m
Tamara Cappelli
Administrative/Accounting
Baltimore,MD
Summary
Highly skilled and detail-oriented Administrative Assistant, as well as experience in AP/AR with a strong commitment to accuracy and customer service. Experienced across several industries. Able to handle multiple simultaneous projects in a high-pressure work environment. Adept at working independently with little to no supervision or as part of a team. Authorized to work in the US for any employer
Overview
15
years of professional experience
1
Certification
Work History
H&S Bakery
AR Analyst/Cash Application Specialist
11.2022 - 01.2025
Job overview
- Daily cash application of vendor payments from the bank lock box. Follow up for short paid, skipped, past due invoices. Answer vendor phone calls and emails. Update and track sales, promotions, marketing, etc. with our vendors. Assist area managers with any customer/vendor issues, complaints, billing and payment inquiries
- Other duties as assigned.
- Highlights:
- Analyzed and reconciled customer accounts to identify discrepancies and resolve outstanding issues
- Collaborated with cross-functional teams including sales, customer service, and finance to address customer inquiries and resolve billing disputes
- Negotiated payment terms with clients based on their financial situation while maintaining positive relationships
- Managed a portfolio of 40 plus client accounts, ensuring accurate billing and timely collection of payments
ServiceMaster
Administrative Assistant/Dispatcher
05.2022 - 06.2022
Job overview
- Dispatch crew members to job sites including fires, floods, crime scenes, etc for clean up and to remove any affected areas within the domain.
- Track, verify and enter all crew member times sheets, mileage, fuel, etc. Prepared next day schedule and on call schedule for all crew members. Other duties as assigned.
- Highlights:
- Maintained constant communication with drivers to provide real-time updates on routes, traffic conditions, and any changes in schedules.
- Resolved issues or delays in services by proactively communicating with customers, drivers, and warehouse personnel
- Liaised with customers to address inquiries, resolve complaints, and maintain strong business relationships
Alliance Exterior Construction
Administrative Assistant
06.2017 - 09.2021
Job overview
- Duties: Answer incoming switchboard, filing, open and distribute mail, greet all visitors and direct to correct staff. Order all office and kitchen supplies, track phone and employee payroll deductions, match client payments with invoices and note accounts. Data entry of invoices for AP department, accounting using Sage
- Track all incoming and outgoing UPS and Fedex Packages. Assist payroll and controller as needed with time sheets. Assist Estimators with excel spread sheets for projects. Track all company vehicle registration renewals, tags, inspections, renew as needed. Other duties as assigned.
- Communicated with Management, team members, customers, vendors
- Handled phones and faxes
- Monitored office supplies
- Composed Any requested reports
- Responded to emails/faxes
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Developed strong relationships with vendors to negotiate favorable terms for office supplies.
- Researched pricing options from various suppliers/vendors leading to cost savings on office equipment purchases
- Managed and updated company databases, ensuring accuracy and completeness of information
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
- Liaised with building management regarding maintenance requests, safety/security protocols, and other facility-related matters
Choiceone Urgent Care
Lead Medical Office Assistant
03.2010 - 01.2017
Job overview
- Duties: Lead front desk position. All aspects of the check in and check out process. Answer phones, verify insurance, collect copays, collection calls, process insurance claims, filing, copying, reconcile daily bank deposits, and other duties as assigned. Knowledgeable in Practice Velocity EMR and Docutap EMR software.
- Managed patient scheduling and appointment coordination, ensuring efficient use of physician's time
- Maintained accurate and up-to-date medical records for all patients, adhering to HIPAA regulations
- Coordinated insurance verification process, reducing claim denials.
- Assisted with billing and coding tasks, accurately inputting charges and submitting claims in a timely manner
- Responded to patient inquiries regarding appointments, test results, and general office policies
- Performed administrative duties such as answering phone calls, filing documents, and managing office supplies inventory
- Collaborated with healthcare providers to ensure seamless patient care transitions between departments
- Implemented electronic health record system resulting in improved data accuracy and accessibility
- Maintained strict confidentiality of patient information in accordance with privacy laws and regulations
- Assisted in the training of new administrative staff members on office procedures and protocols
- Managed incoming/outgoing mail distribution within the office while prioritizing urgent matters appropriately
- Developed effective filing systems to streamline document retrieval processes
- Supported physicians during examinations by preparing examination rooms with necessary equipment
- Ensured compliance with OSHA guidelines by maintaining cleanliness standards throughout the facility
- Coordinated referrals to specialists or diagnostic facilities as requested by healthcare providers
- Served as a liaison between patients, healthcare providers, insurance companies, pharmacies, and other relevant parties
- Updated patient demographic information regularly to maintain accurate records
- Utilized medical terminology knowledge when communicating with healthcare professionals or patients
- Investigated discrepancies in medical records or billing statements to resolve issues promptly
- Maintained inventory of office supplies while monitoring budget constraints
- Managed patient check-in and check-out process, ensuring accuracy of demographic and insurance information
- Collaborated with billing department to resolve any coding or reimbursement issues
- Developed and implemented efficient systems for managing patient records electronically
- Coordinated referrals to other healthcare providers based on physician recommendations
- Maintained a professional demeanor when interacting with patients, visitors, and staff members
- Performed data entry tasks accurately while maintaining high attention to detail
- Trained new employees on office procedures, software applications, and customer service standards
- Responded promptly to emergency situations within the medical office setting
Education
Dundalk High School
High School/GED from GED
University Overview
Remote
Skills
- Administrative experience
- Computer skills
- Medical billing
- Medical office experience
- Medical scheduling
- Medical terminology
- Microsoft Office
- EMR systems
- Leadership
- Insurance verification
- Medical records
- Dental office experience
- Laboratory experience
- Management
- Dental receptionist
- Medical receptionist
- Accounting
- Payroll
- Data entry
- Front desk
- Microsoft Word
- Adobe Acrobat
- Microsoft Powerpoint
- QuickBooks
- Epic
- Typing
- Customer service
- Administrative experience (10 years)
- Office manager experience
- Accounting (2 years)
- Time management
- Sage
- Accounts payable
- Windows
- Filing
- Communication Skills
- Clerical Experience
- Organizational Skills
- Microsoft Outlook
- Phone Etiquette
- Social media management
- English
- Documentation review
- Accounts Receivable
- HIPAA
- Dispatching
- Microsoft Excel
- Accounting software
- Financial software
- Analysis skills
- Math
- Communication skills
- Accounts receivable
- Customer relationship management
- Clerical experience
- Cash handling
- Office management
- Medical office management
- Driving
- Organizational skills
- Office experience
- ERP systems
Certification
- CPR Certification
- Currently Expired.
Additional Information
- Salary Requirements: $18 - $20 per hour.
- Negotiable.
Timeline
AR Analyst/Cash Application Specialist
H&S Bakery
11.2022 - 01.2025
Administrative Assistant/Dispatcher
ServiceMaster
05.2022 - 06.2022
Administrative Assistant
Alliance Exterior Construction
06.2017 - 09.2021
Lead Medical Office Assistant
Choiceone Urgent Care
03.2010 - 01.2017
Dundalk High School
High School/GED from GED
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