Tamara Carter

• Collaborated closely with management to drive strategy through the development and implementation of project management and Risk Management tools that increased team productivity, resulting in faster solution delivery and reduced labor cost by 32%.
• Managed Omni-Channel Network.
• Implemented accounting automation software, which automated payments with no discrepancies and created discrepancy folders to be immediately reviewed to ensure correct billing and resolve issues.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Design/redesign processes, identify system enhancements, establish KPIs, work with Business and Technology teams to implement Robotic Process Automation (RPA), and implement intelligent process automation.
• Led implementation efforts to configure, test, and ramp up new automated operations, providing a 27% reduction in labor costs.
• Implemented a standard billing program, which included requirements embedded in client ID numbers and reduced errors by 43%.
• Developed a Company-wide process for System Integration, that managed systems integration testing and user acceptance testing.
• Investigated and resolved issues to maintain billing accuracy.
• Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

• Managed development of Web Portal, which provided real-time access to clients' accounts and billing history.
• Implementation of EDI and API integrations, including setup, monitoring, and troubleshooting transaction flow for multiple locations.
• Analyzed financial statements to provide strategic recommendations in support of business decisions.
• Managed and directed budgets, expenditures, accounting, and financial reporting.
• Prepared monthly financial reports and complied with reporting procedures.
• Maximized efficiency, reduced delinquency, and increased accuracy of the billing department by developing and implementing system and process improvements.
• Maintained current working knowledge of CPT and ICD-10 coding principles, government regulations, protocols, and third-party billing requirements.

• Developed improved standard operating procedures to increase billing accuracy and cash flow.
• Streamlined and Identified data flow inefficiencies and process gaps to drive improvement through optimized integration.
• Analyzed current practices and re-designed and implemented new standard billing procedures resulting in a 32% increase in billing accuracy.
• Set up and maintained electronic billing system software platforms.
• Automation of AP invoice validation and integration with TMS
• Led change and transformation across business areas to deliver benefits and align company resources.
• Resolved billing issues by applying knowledge and completing in-depth research.

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Director Of Global Process Improvement - 2011-2014

• Developed implementation methodologies to rein in project costs and project schedules while monitoring tasks to meet milestones during each phase.
• Led implementations, of EDI and API integrations, including setup, mapping, and troubleshooting, transaction flow for multiple locations and government business accounts.
• Responsible for monitoring project progress by tracking activity, risk management, providing resolutions, publishing progress reports, and recommending actions
• Worked with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability, and performance.
• Collaborated with cross-functional team to address operating issues, support rapid recovery, and minimize service disruptions.
• Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.

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Director of Information Technology - 2009 - 2011

• Led the implementation of multiple software implementations. Including Cheetah - Logistics operation optimization platform, which automated real-time end-to-end workflow and optimization resulting in a 1.4 million dollar profit within the first year
• Identified issues and resolved problems with hardware and software to improve end-user experience.
• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes, and investment needs.
• Analyzed financial data, developed a budget, and managed expenditures for technology services.

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Director of Operations - 2006-2009

• Directed daily operations for multiple facilities in S.C.
• Oversaw the construction and opening of 5 full-service facilities in S.C.
• Re-designed process flows and executed training programs and policy and procedural changes which contributed to a 29% reduction in cost for 18 facilities.
• Managed the New launch program, which consisted of overseeing 4 acquisitions and mergers, Marketing, Training, and events to unveil the new Compact Equipment product line.

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Director of Transportation - 2002-2006

• Consistently met company and department objectives within budget and time constraints.
• Managed day-to-day logistics operations for all divisions, utilized transportation applications to monitor all movements, and analyzed data to design and implement change management and new policies and procedures that decreased transportation costs by 34%
• Spearheaded a program to reduce transportation wait time by managing the opening of RBK Trucking (Owners company) negotiated contracts and the purchase of 106 new top-of-the-line trucks saving over 1.1 million dollars.

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Director of Rental Services 1999-2002

• Managed all aspects of rental services for 17 locations including rental contracts, transportation, service, and parts. Oversaw day-to-day operations, and monitored all departments to implement process improvements resulting in a 24% cost reduction.
• Designed and implemented process improvement that increased and maintained utilization above 87% and increased revenue by 1.8m in the first year.

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Executive Assistant to Owner - 1997-1999

• Successfully managed assigned programs and delivered on time and within budget. Orchestrated employee appreciation events.
• Developed and implemented the company's online resolution portal.
• Managed executive calendars, scheduled and completed travel arrangements, and planned events.
• Due to my ability to quickly and rationally solve issues I was promoted within 8 weeks of working full-time.