Manhattan
Tamara Carter
Rock Hill,SC
Summary
Accomplished and strategic director with over 20 years of proven abilities in end-to-end program management, developing and executing program vision, and managing high-risk projects with complex requirements. Adaptable to changing priorities, this proven leader's technical and operational knowledge drives successful programs that remove barriers and solve complex challenges. Excels at adopting new technologies and replacing chaos with order. Well-versed in spearheading new initiatives to support reporting, functional operations, system development, process improvements, and developing creative training programs.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
Senior IT Program Director
Ryder Integrated Logistics
7 2020 - Current
- Successfully led the implementation of Ryder's first fully automated warehouse, including robotic picking.
- Promoted to lead 20+ SMEs focused on Warehouse Management System (WMS) Implementations, who streamline and improve User Acceptance Testing (UAT) processes for functional leadership buy-in/training, as well as implemented Standard Work Instructions and Job Aides resulting in a 32% labor reduction in post go-live support.
- Automated the reporting process and successfully implemented reporting tools for global reporting, as well as live reporting for facilities.
- Realize a 33% increase in knowledge retention, a 50% reduction in post go-live support by developing gamification to track training success of systematic and operational processes prior to new business implementation.
IT Logistics Manager
Bonded Logistics
02.2015 - 07.2020
- Developed work process flows and diagrams to successfully define process improvements and lay out logical operational steps.
- Designed and integrated robust reporting tools for all levels.
- Implemented strategic processes to successfully handle triple the demand of medical equipment shipping with less workforce during the pandemic.
- Validated system data for transactions, including exception alerts and gab identification.
- Implemented small parcel batch picking process that eliminated the small parcel station, generated faster ship time, and reduced labor by 23%.
Database Manager; Material Control
Paddock Pool Equipment
02.2014 - 03.2016
- Streamlined and Identified data flow inefficiencies and process gaps to drive improvement in manufacturing through optimized integration.
Global Process Improvement Director/Information Technology Manager
Blanchard Caterpillar
01.1997 - 02.2014
- Director Of IT Process Improvement (2011-2014)
Director Of IT Process Improvement
Blanchard Caterpillar
01.2011 - 01.2014
- Led implementations, of EDI and API integrations, including setup, mapping, and troubleshooting, transaction flow for multiple locations and government business accounts.
Director of Information Technology
Blanchard Caterpillar
01.2009 - 01.2011
- Led the implementation of multiple software implementations
- Including Cheetah - Logistics operation optimization platform, which automated real-time end-to-end workflow and optimization resulting in a 1.4 million dollar profit within the first year.
Director of Operations
Blanchard Caterpillar
01.2006 - 01.2009
- Analyzed workflows and established priorities for daily operations.
Director of Transportation
Blanchard Caterpillar
01.2002 - 01.2006
- Analyzed various aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products.
Director of Rental Services
Blanchard Caterpillar
01.1999 - 01.2002
- Managed all aspects of rental services for 17 locations including rental contracts, transportation, service, and parts.
Executive Assistant to Owner
Blanchard Caterpillar
01.1997 - 01.1999
- Successfully managed assigned projects and delivered on time and within budget
- Orchestrated employee appreciation events.
Education
Bachelor of Science - Computer Science
University of South Carolina
Columbia, SCMBA - Business Management
University of South Carolina
Columbia, SCSkills
Organizational Leadership
Advanced knowledge of technology
Pharmaceutical Industry
Performance Standards and Analysis
Food Grade Industries
New Start-Up
Excellent communication skills
Complex Problem-Solving
Critical Thinking
Change Management
Continuous Process improvements
Operations/Warehouse Management
Logistics Management
Supply Chain Management
Adaptability
Procedure Documentation
Self-Starter
Attention to detail
Risk Mitigation
Reverse Logistics
Team Development
Functional and Non-functional requirements
Global Supply Chain Management
Strategic leadership
Reporting
Policy Development & Implementation
Training Development
Software
Microsoft
ORACLE
Workday
Synapse
LMS
Reporting Tools
Korber Supply Chain
Red Prairie
Material Required Planning (MRP)
Enterprise Resource Planning (ERP)
SAP
Robotic Process Automation (RPA)
EDI Integrations
API Integrations
Intelligent Process Automation
Certification
Six Sigma Master Black Belt
Volunteer Experience
- York County Animal Rescue
- Rock Hill Sports Assoc
- York County School Dist
Timeline
IT Logistics Manager
Bonded Logistics
02.2015 - 07.2020
Database Manager; Material Control
Paddock Pool Equipment
02.2014 - 03.2016
Director Of IT Process Improvement
Blanchard Caterpillar
01.2011 - 01.2014
Director of Information Technology
Blanchard Caterpillar
01.2009 - 01.2011
Director of Operations
Blanchard Caterpillar
01.2006 - 01.2009
Director of Transportation
Blanchard Caterpillar
01.2002 - 01.2006
Director of Rental Services
Blanchard Caterpillar
01.1999 - 01.2002
Global Process Improvement Director/Information Technology Manager
Blanchard Caterpillar
01.1997 - 02.2014
Executive Assistant to Owner
Blanchard Caterpillar
01.1997 - 01.1999
Senior IT Program Director
Ryder Integrated Logistics
7 2020 - Current
Bachelor of Science - Computer Science
University of South Carolina
MBA - Business Management
University of South Carolina
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