Tamara Carter
Tallulah,LA
Summary
Dynamic professional with extensive experience at Apple, excelling in customer service and claims processing. Proven ability to collaborate effectively with teams and maintain meticulous records. Recognized for integrity and quick learning, consistently enhancing operational efficiency and ensuring customer satisfaction. Adept at utilizing Microsoft Office to streamline processes and improve communication. Able to manage multiple tasks efficiently and work well in a team-oriented office environment.
Overview
12
12
years of professional experience
Work History
Claim Management Specialist
Smart Start
West Monroe, LA
09.2023 - 10.2025
- Performed data entry, document scanning, and record management.
- Organized physical and digital filing systems for easy retrieval.
- Processed incoming and outgoing mail.
- Supported staff with administrative and clerical tasks.
- Maintained office supplies inventory.
- Answered phone calls and emails, directing inquiries to appropriate staff.
- Generated reports and corrected data errors as needed.
Customer Support Advisor
Apple ( Remote )
Seattle, WA
03.2022 - 05.2023
- Responds promptly and professionally to customer inquiries via phone, email, ensuring a positive experience.
- Provides accurate information about products, services, policies, and procedures to assist customers affectively.
- Maintain detailed records of customer, reactions, transactions, and feedback for reporting and follow-up.
- Collaborations with internal teams (sales, tech support, and shipping) to resolve complex computer issues.
Assistant Manager
Sonic Drive-In
Tallulah, LA
01.2014 - 05.2019
- Assisted the general manager with daily restaurant operations and staff supervision.
- Supervised and motivated team members to ensure efficient service and high performance.
- Ensured excellent customer service and handled customer complaints professionally.
- Manages staff scheduling, shift coverage, and timekeeping.
- Trained new employees on food safety, customer service, and company procedures.
- Handled cash management, register balancing, daily safe count, and sales reports.
Education
High School Diploma - General Studies
Madison High School
Tallulah, LA05.2015
Skills
Claims investigation
Claims analysis
Claims processing
Microsoft office
Verbal and written communication
Workplace safety
Teamwork and collaboration
Customer service
Adjusting to new tools and processes
Time management and self motivation
Quick learner
Integrity and honesty
Prioritizing without supervision
Timeline
Claim Management Specialist
Smart Start
09.2023 - 10.2025
Customer Support Advisor
Apple ( Remote )
03.2022 - 05.2023
Assistant Manager
Sonic Drive-In
01.2014 - 05.2019
High School Diploma - General Studies
Madison High School