Tamara Castro
Liberty
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Medical Billing Specialist
Northeastern Rural Health Clinics
Susanville, CA
03.2007 - 12.2009
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Private Nanny
Michelle and Rocky Joy
Susanville, CA
12.2006 - 10.2007
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Office Manager
Lincare Home Oxygen And Respiratory Systems
Susanville, CA
02.2004 - 12.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Medical Receptionist
Dr. Hal Meadows MD
Susanville, CA
01.2000 - 02.2004
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
Dunsmuir High School
Dunsmuir, CA06-1980
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Medical Billing Specialist
Northeastern Rural Health Clinics
03.2007 - 12.2009
Private Nanny
Michelle and Rocky Joy
12.2006 - 10.2007
Office Manager
Lincare Home Oxygen And Respiratory Systems
02.2004 - 12.2005
Medical Receptionist
Dr. Hal Meadows MD
01.2000 - 02.2004
High School Diploma -
Dunsmuir High School