Tamara Cathey
Tacoma,WA
Summary
Friendly Professional Medical Receptionist offering excellent skills in patient relations and office management. Hardworking, Self-motivated team player with expertise in completing various clerical tasks and offering staff support. Committed to providing personalized service and quality patient care.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Polyclinic
11.2020 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
Medical Receptionist
DR McNaughton & Dr Betteridge Office
02.2016 - 04.2020
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Certification - Cosmetology
Clover Park Vocational Training
Lakewood07.1990
High School Diploma -
Puyallup High School
Puyallup06.1989
Skills
- Front Desk Operations
- Appointment Setting
- Medical Records Management
- Appointment Scheduling
- HIPAA Guidelines
- Patient Registration
- Multitasking
- Customer Service
- Adaptability
- Medical Office Procedures
- Professionalism
- Time Management
- Electronic Health Records
- Telephone Etiquette
- Problem Solving
- Patient Relations
Timeline
Medical Receptionist
Polyclinic
11.2020 - Current
Medical Receptionist
DR McNaughton & Dr Betteridge Office
02.2016 - 04.2020
Certification - Cosmetology
Clover Park Vocational Training
High School Diploma -
Puyallup High School
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