TAMARA CHARLES

• Coordinated patient scheduling and appointments to optimize clinic workflow.
• Managed patient inquiries, providing accurate information and resolving issues efficiently.
• Facilitated communication between patients, medical staff, and insurance providers to enhance service delivery.
• Implemented new electronic health record (EHR) protocols, improving data accuracy and accessibility.
• Verified patient's insurance eligibility and benefits coverage.
• Provider Support: Maintain and manage master clinical schedules for providers.
• Referral Coordination: Submit and track specialty appointment referrals.
• Intake Management: Collect intake information from patients and referring physician offices.
• Radiology Coordination: Schedule radiology tests and ensure timely access to imaging.
• Clinical Prep: Order and obtain scans, pathology reports/slides, x-rays, and lab results for clinical sessions.
• Chemotherapy Coordination: Collaborate with the Infusion Unit to schedule chemotherapy treatments.
• Patient Communication: Triage and manage a high volume of patient calls with professionalism and empathy.
• Privacy Compliance: Uphold confidentiality standards in accordance with HIPAA guidelines.
• Team Coverage: Provide cross-coverage for colleagues during absences, vacations, and workflow fluctuations.
• Resolved customer complaints using established follow-up procedures.

• Streamlined office operations by implementing efficient administrative processes and improving workflow.
• Coordinated scheduling and logistics for meetings, ensuring optimal use of time and resources.
• Managed vendor relationships to secure quality services and materials at competitive rates.
• Developed training programs for new staff, enhancing onboarding experience and team integration.
• processing referrals and coordinating with insurance companies.

• Managing patient intake forms and ensuring accurate data entry.

• answering incoming calls, taking client information, and scheduling initial assessment.

• Hiring, training, and supervising caregivers.

• Manage caregiver scheduling to ensure adequate coverage for clients.
• Conduct onboarding and ongoing training for caregivers on policies, procedures, and client care protocols.
• Prepare and submit accurate billing codes for services rendered to insurance companies and private payers.
• Maintain accurate records of billing data and comply with billing regulations.
• Manage office supplies, equipment, and maintenance.
• Coordinate office meetings and maintain calendars for staff.
• Ensure adherence to all state and federal regulations governing home health agencies.

• Performed several administrative tasks, including filing new documentation, answering phone calls, reviewing invoices, transcribing documents, and recording notes.
• Revised and allocated the office budget, including the approval of expenses, reports, and invoices.
• Assisted the CEO with organizing the day-to-day tasks and facilitated the organization of office meetings for both internal teams and external clients.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw budget management, tracking expenses to align with organizational financial goals.
• Implemented a digital filing system, increasing document retrieval efficiency and reducing clutter.

• Answered a multi-phone line system, processed copays, and updated charts for new and returning patients.
• Scheduled medical appointments and check-ins, and managed patient authorizations and referrals.
• Maintained primary office database of available supplies and prepared forms for outgoing lab work.
• Administered apligraf’s treatments, radiofrequency ablation of varicose veins, wound dressing, venous closure, and sclera therapy, as well as assessing and recording vital signs.
• Prior Experience: Phlebotomist/Administrator at American Personnel, KNF&T Staffing Agencies (2012-2013); Outreach Coordinator/Phlebotomist at Standard Home Care (2011-2012); Phlebotomist at Hallmark Health (2009-2011); Lead Phlebotomist at Waltham Children's Hospital (2007-2009); Unit Coordinator – CICU Department at Lahey Clinic (2005-2007); Medical Assistant at Massachusetts General Hospital (2002-2005); Medical Assistant/Phlebotomy at Lynn community Health Center (1997-2002).