Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamara Chinivizyan

Burbank,CA

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level job position. Ready to help the team achieve company goals and strive to make customers happy.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Studio Kay
09.2022 - Current
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determine root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Burbank High School
Burbank, CA
05.2022

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Scheduling appointments
  • Office Organization
  • Oral and writing communication
  • Hospitality services
  • Front Office Management
  • Sensitive information handling
  • Work Prioritization
  • Administrative Support
  • Customer service standards
  • Attentive Customer Service
  • Customer service orientation
  • Customer service improvement

Languages

Russian
Full Professional
Armenian
Native or Bilingual

Timeline

Front Desk Receptionist

Studio Kay
09.2022 - Current

High School Diploma -

Burbank High School
Tamara Chinivizyan