A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level job position. Ready to help the team achieve company goals and strive to make customers happy.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Studio Kay
09.2022 - Current
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Scheduled, coordinated, and confirmed appointments and meetings.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clarified customer issues and determine root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Studio Manager/Director of Sales and Client Care at Rebekah Kay Photography I StudioStudio Manager/Director of Sales and Client Care at Rebekah Kay Photography I Studio