Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Christensen

Herriman,Utah

Summary

Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Childcare Provider

Carolyn's In-Home Daycare
12.2015 - 05.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Liaised with parents and guardians to discuss child progress.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Logged information regarding naps, feedings and any medications administered.
  • Assisted in potty training and toilet hygiene.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented children's growth and development.
  • Created and implemented activities to promote language development.

Customer Service Representative

Discover Card
09.2014 - 05.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.`
  • Sought ways to improve processes and services provided.`
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Customer Service Cashier

Holiday Oil
05.2013 - 04.2014
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Assistant Manager

Walmart
05.1995 - 03.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

High School Diploma -

Natrona County High School
Casper, WY
05.1994

Skills

  • Infection Control
  • Group Leadership
  • Personal Hygiene Assistance
  • Child Supervision
  • Activity Planning
  • Childcare
  • Care Management
  • Housekeeping
  • Lesson Plan Development
  • Meal Preparation
  • Healthy Environments
  • Child Development
  • Toilet Training
  • Early Childhood Education
  • Emotional Development
  • Safety Understanding
  • Infection Control Policies
  • Safety Awareness
  • Behavior Management Techniques
  • Recordkeeping Requirements
  • Dietary Requirements
  • Housekeeping Abilities
  • Age-Appropriate Activities
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Employee Scheduling
  • Task Delegation
  • Operations Management
  • Cost Reduction
  • Team Motivation
  • Orientation and Training
  • Product Branding
  • Business Administration
  • CSS
  • Negotiation
  • Sales Strategies
  • Sales Growth
  • Sales Reporting
  • Customer Rapport
  • Money Handling
  • Promotional Planning
  • Project Management Abilities
  • Project Management
  • Performance Reviewing
  • Schedule Oversight
  • Business Development
  • Business Planning
  • Contract Management
  • Employee Performance Evaluation
  • Financial Management
  • Consulting
  • Staff Management
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Retail Operations Management
  • Cost Control
  • Staff Development
  • Google Drive
  • Customer Relations
  • Staff Supervision
  • Retail Operations

Timeline

Childcare Provider

Carolyn's In-Home Daycare
12.2015 - 05.2017

Customer Service Representative

Discover Card
09.2014 - 05.2015

Customer Service Cashier

Holiday Oil
05.2013 - 04.2014

Assistant Manager

Walmart
05.1995 - 03.2012

High School Diploma -

Natrona County High School

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Tamara Christensen