Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tamara Elizabeth Citrowske

Sylmar,USA

Summary

Detailed-oriented Data Coordinator with over 3 years of experience in optimizing office operations and enhancing productivity. Achieved a 50% reduction in data quality errors by implementing effective systems and policies, resulting in increased funding and improved contract maintenance. Proficient in streamlining workflows and ensuring compliance, with a strong focus on problem-solving and collaboration. Committed to driving organizational efficiency and supporting business growth in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Coordinator

Hope The Mission
North Hills, CA
12.2022 - Current
  • Managed records for five program sites, organizing and updating 3,000+ files in digital and physical systems.
  • Completed weekly audits and reports demonstrating program progress, outcomes, and data error analysis, achieving 43% reduction in data errors year-over-year.
  • Trained 20+ staff members on data entry systems and compliance procedures, resulting in 30% faster onboarding times, and improved accuracy.
  • Ensured compliance with internal agency guidelines and external standards to uphold quality assurance.
  • Collaborated with staff and management to streamline data workflows and enhance operational efficiency.
  • Developed written procedure manuals and delivered monthly data element training sessions for staff and management.
  • Generated 10+ monthly reports summarizing key performance indicators, enabling leadership to make data-driven decisions.
  • Used Microsoft Excel to create spreadsheets with formulas, build data tracking tools, and generate detailed reports

Store Associate

In-N-Out Burger
Porter Ranch, California
04.2019 - Current
  • Maintained high standards of customer service in a fast-paced, high-volume environment, ensuring customer satisfaction and efficiency.
  • Communicated effectively with team members and management to improve workflow, coordination, and service delivery.
  • Adhered to strict food safety and hygiene procedures for preparation, assembly, and presentation, ensuring compliance with health standards.
  • Promoted from Level 1 to Level 4 within 1.5 years

Housing Focused Case Manager

Hope The Mission
Reseda, CA
06.2022 - 12.2022
  • Managed client records and documentation, ensuring accuracy, compliance, and confidentiality according to agency standards.
  • Coordinated intake, assessments, and follow-ups, streamlining workflow for multiple clients simultaneously.
  • Developed and maintained service plans, tracking progress and outcomes for each client.
  • Facilitated communication between clients, families, caregivers, and external agencies to ensure timely and effective service delivery.
  • Monitored referrals and maintained organized tracking systems with community agencies, clinics, and service providers.
  • Prepared and maintained detailed reports, case notes, and documentation for audits and compliance reviews.
  • Successfully housed 25–30% of individuals in shelters within a year, supporting efficient resource allocation and program outcomes.

Case Manager Generalist

Volunteers of America
Los Angeles, CA
03.2022 - 06.2022
  • Managed a caseload of 20–25 clients, ensuring timely delivery of services and support toward permanent housing goals.
  • Developed individualized Housing Service Plans, and monitored progress through regular client meetings.
  • Maintained accurate records in HMIS, tracking treatments, recommendations, and outcomes.
  • Coordinated referrals to community resources, including clinics, employment services, and treatment programs.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Behavioral Therapist

Foothill Child Developmental Services Inc.
Lake Balboa, CA
05.2021 - 03.2022
  • Maintained accurate client files by recording daily progress, updating data sheets, and generating reports to track outcomes.
  • Conducted assessments to identify client needs and behavioral challenges.
  • Participated in regular team meetings with supervisors and other clinicians to discuss case progress.
  • Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
  • Provided structured parent training sessions, and documented progress for program records.

Education

Bachelor of Arts - Sociology

California State University of Channel Islands
Camarillo, CA
05.2021

Associate's Degree - Liberal Arts and Sociology

College of the Canyons
Valencia, CA
12.2018

Skills

  • Data management and analysis
  • Performance reporting
  • Employee training
  • Microsoft Office Suite proficiency (data analysis, pivot tables, VLookUp)
  • Google Workspace expertise
  • Bilingual in Spanish
  • Compliance adherence
  • File organization
  • Record keeping
  • Strategic planning and implementation

Certification

Looker Business Analyst - Google Cloud

Timeline

Data Coordinator

Hope The Mission
12.2022 - Current

Housing Focused Case Manager

Hope The Mission
06.2022 - 12.2022

Case Manager Generalist

Volunteers of America
03.2022 - 06.2022

Behavioral Therapist

Foothill Child Developmental Services Inc.
05.2021 - 03.2022

Store Associate

In-N-Out Burger
04.2019 - Current

Bachelor of Arts - Sociology

California State University of Channel Islands

Associate's Degree - Liberal Arts and Sociology

College of the Canyons

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