Tamara Clark

• Achieved a 95% monthly collection rate and reduced aged receivables by managing 150+ complex patient accounts, resolving billing discrepancies, and negotiating payment plans with insurance providers and patients
• Tracked 150+ accounts monthly, monitored status changes, and prioritized outreach based on payment data, ensuring timely follow-ups and improving payment cycle efficiency
• Managed 50+ medical insurance claims per day in the electronic health records system by communicating directly with insurance carriers to address issues, resulting in error-free medical claims and timely reimbursement
• Reduced claim rejections by 15%, overall improving the accuracy of future claims by identifying error trends in insurance claims and proactively communicating necessary corrections to billing teams

• Accurately documented the interactions of 80+ customers into a relationship management system, utilizing the information and data to make informed decisions regarding customer accounts
• Used geographic and service data to identify and select optimal repair vendors, improving service time and customer satisfaction by reducing response times and increasing positive feedback from client

Maintain composure in high-pressure situations and skillfully diffuse tension

• Enhance customer satisfaction, adeptly problem solve, and deliver friendly service
• Utilized effective communication skills and address product and consumer complaints via calls
• Utilize effective communication skills and address product and consumer complaints via calls, chats, and emails.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.