Tamara Cole
Brooklyn,NY
Summary
Accomplished administrative professional with a proven track record at NYU Langone Hospitals, adept in Microsoft Office and EHR systems like Epic. Skilled in enhancing office efficiency and patient satisfaction through exceptional organizational and communication abilities. Demonstrates expertise in patient privacy, with a commitment to maintaining HIPAA compliance and improving patient intake processes.
Professional with strong background in administrative support and office management. Demonstrates expertise in data entry, document organization, and schedule coordination. Known for fostering team collaboration and consistently delivering results in dynamic environments. Adaptable and reliable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Clerical Assistant
Community Care
11.2024 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Clerical work, including filing, data entry, reception work, schedule meetings, typing and preparing correspondence, indexing, operating office equipment (fax, computer, photocopier), and other clerical functions. 50 keystrokes per minute, Microsoft Office knowledge intermediate level. Interpersonal skills, both verbal and written. Excellent customer service skills. Performs data entry and general clerical duties. Maintains professional demeanor. Liaisons with nurses, physicians and staff. Ability to interact with patients all day.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Admitting Representative
NYU Langone Hospitals
02.2024 - Current
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
- Participated in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process.
- Contributed toward achieving revenue cycle goals by diligently following up on pending insurance authorizations and obtaining required documentation.
- Register patients accurately, collecting all necessary demographic and financial information for billing and insurance purposes.
- Verify patient insurance and ensured proper communication with payers, facilitating the authorization process.
- Collaborate with clinical managers to ensure timely completion of chart documentation and patient care requirements.
- Assist in the management of patient intake and care coordination, helping to address workflow issues and ensure timely medical attention.
- Support patient communication, providing empathetic and effective service to patients and families throughout the registration process.
Senior Lead Front Desk Patient Administrative Asso
Callen-lorde Community Health Center
10.2020 - 12.2024
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Registration/Front Desk Clerk – Covid-19 Isolation
ACCESS Staffing – NYC Health + Hospitals
04.2020 - 04.2022
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Managed patient intake, admission, and disposition processes for COVID-19 isolation units.
- Maintained accurate patient records, communicated patient needs, and ensured confidentiality in compliance with HIPAA regulations.
- Coordinated with healthcare providers and support staff to facilitate care, escalate issues, and manage facility communications.
- Oversaw patient logs and assisted in generating reports for command center personnel.
- Managed reception duties, including handling phone inquiries and ensuring smooth administrative operations.
Education
No Degree - Business Administration And Management
Borough of Manhattan Community College
New York, NYHigh School Diploma -
Canarsie High School
Brooklyn, NY06-1999
Skills
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Strong organizational and multitasking abilities, ensuring timely and efficient office operations
- Advanced knowledge of Electronic Health Records (EHR) systems, including Epic and NextGen
- Excellent verbal and written communication skills, fostering positive patient and team interactions
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and various medical systems
- Patient privacy and HIPAA compliance
- Proven experience in managing patient intake and registration processes
- Ability to assess situations, make informed decisions, and escalate as needed
- CPR and First-Aid Certified
Timeline
Clerical Assistant
Community Care
11.2024 - Current
Admitting Representative
NYU Langone Hospitals
02.2024 - Current
Senior Lead Front Desk Patient Administrative Asso
Callen-lorde Community Health Center
10.2020 - 12.2024
Registration/Front Desk Clerk – Covid-19 Isolation
ACCESS Staffing – NYC Health + Hospitals
04.2020 - 04.2022
No Degree - Business Administration And Management
Borough of Manhattan Community College
High School Diploma -
Canarsie High School
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