Tamara Collins
Petal,Mississippi
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at McAlister's Deli. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Skilled in operations management and multitasking, consistently achieving performance targets while fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Hourly Manager
McAlister's Deli
04.2022 - 02.2025
- Motivated team members, resulting in higher efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved customer disputes promptly to boost satisfaction.
Barista
Courtyard by Marriott
03.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Server Manager
Doubletree By Hilton
01.2019 - 03.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Hourly Manager
Topher’s
01.2016 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Receptionist
Mar Jac
01.2013 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
GED - High School
Central Louisiana Technical College
Alexandria, La.08.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Employee onboarding
- Skype
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Organizational skills
- Hiring and training
Timeline
Hourly Manager
McAlister's Deli
04.2022 - 02.2025
Barista
Courtyard by Marriott
03.2021 - 04.2022
Server Manager
Doubletree By Hilton
01.2019 - 03.2021
Hourly Manager
Topher’s
01.2016 - 03.2019
Receptionist
Mar Jac
01.2013 - 03.2017
GED - High School
Central Louisiana Technical College
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