Tamara Conner
Federal Heights,CO
Summary
- Dynamic leader with a proven track record at TIAA Financial Services, enhancing team performance and customer satisfaction through effective coaching, mentoring, and process improvement. Excelled in operations management and problem-solving, significantly contributing to organizational goals. Skilled in fostering teamwork and collaboration, with a keen focus on quality control and regulatory compliance.
- Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
- Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
- Multi-tasking Team Leader. Trains new hires and mentors struggling workers to achieve overall team success.
- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
- Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
- Forward-thinking Operations Specialist bringing 17 years of expertise in data Entry and in bound operations for TIAA Financial Services. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Excel, Microsoft Word and Mircosoft PowerPoint.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Team Lead
TIAA Financial Services
03.2007 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Data Entry Clerk (TIAA Financial Services)
Philips Temp Service
01.2005 - 03.2007
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient recordkeeping.
- Utilized techniques for increasing data entry speed.
Education
High School Diploma -
Lincoln High School
Denver, CO05.1994
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Schedule management
- Process improvement
- Complaint resolution
- Operations management
- Employee evaluation
- Diversity and inclusion
- Regulatory compliance
- Trend tracking
- Influencing skills
- Relationship building
- Client communication
- Deadline management
- Employee training
- Task delegation
- Workflow management
- Risk management
- Program development
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff education and training
- Goal setting
- Mentoring
- Leading team meetings
- Flexible schedule
- Coaching
- Overseeing daily activities
- Client service
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Onboarding and orientation
- Client support
- Team building
- Call center operations
- SOP adherence
- Meeting facilitation
- Leadership
- Team assessment
- Multitasking
- Excellent communication
- Active listening
- Multitasking Abilities
- Idea development and brainstorming
Timeline
Team Lead
TIAA Financial Services
03.2007 - 08.2024
Data Entry Clerk (TIAA Financial Services)
Philips Temp Service
01.2005 - 03.2007
High School Diploma -
Lincoln High School
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