Tamara Cook
Certified Phlebotomist
Rio Linda,CA
Summary
Experienced in personnel administration, managing employee records, and overseeing recruitment processes. Utilizing strong organizational and multitasking skills to streamline HR operations. Proficient in HR software and effective communication techniques, playing a key role in team success.
Overview
15
15
years of professional experience
Work History
HR Senior Personnel Clerk
San Juan Unified School District
06.2024 - 01.2025
- Processes, verifies, and maintains personnel related data within the employee database.
- Greets visitors, staff, and the public and responds to general inquiries/departmental activities.
- Prepares and processes ID badges for district staff and maintains records within applicable software.
- Schedules and administers pre-employment proficiency/language tests and reviews scoring to assess if minimum requirements have been met as detailed within job classification descriptions.
- Coordinate with Health Services to process and record immunization verifications and tuberculosis risk assessment paperwork for district staff.
- Process employment verifications from other districts and employment agency.
Front Office Receptionist
Niello Collision Center
02.2022 - 01.2024
- Direct customer contact, provided phone support with check in/out process, resolving issues, answer inquiries, gave stellar customer service by asking questions and using active listening skills.
- Coordinate with insurance companies, make appointments and monitor the business schedule to ensure over booking did not occur for the mechanics allotted time slots.
- Maintained a follow up system that encourages circling back on time sensitive repair orders.
- Cash handling, business/personal checks and processed credit/debit cards into daily deposit.
- Review and analyze actions at the end of the day, week, month to determine how to better utilize my time and to plan more effectively.
Warranty Administrator
Pape’ Material Handling
12.2020 - 01.2021
- Guiding all phases of the repair process when a replacement part or ordering new equipment.
- Processing and closing repair orders, handing warranty claims and parts, managing payments, checking in new units while maintaining customer and manufacturer/supplier relations.
- Managed warranty, fleet schedules, submitted work orders to the manufacturer and tracked expedited requests to ensure all processing is completed in a timely manner without any delays.
Body Shop Receptionist
Mel Rapton Honda
01.2019 - 01.2020
- Provided in person and phone support including the check in/out process, answering inquiries and giving excellent customer service by asking questions and using active listening skills.
- Communicated and worked with insurance companies by taking pictures of vehicle body damage, checking on parts, submitting quotes and approvals for insurance to review.
- Maintained a follow up system that encourages circling back on time sensitive repair orders.
- Cash handling, business/personal checks and processed credit/debit cards into daily deposit.
Tables Game Dealer/Supervisor
Thunder Valley Casino Resort
01.2010 - 01.2017
- Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
- Reiterate information that is communicated from upper management in daily pre-shift huddles.
- Safeguard the assets of the company and ensure departmental policies and procedures are adhered to compliance rules and regulations. Being an approachable source at all times. Handled guest complaints and concerns. Worked with security team to address any concerns on the floor.
- Knowledge with compliance in all gaming regulations including TGA, Minimum Internal Controls(MICS), System of Internal Controls (SICS), TVCR rules and regulations by specific game types.
- Ensure confidentiality of information with regard to all business conducted at TVCR, including guest personal information, statistical data, win/loss, and other private matters.
Education
Certified Phlebotomy Technician - Phlebotomy
CALRegional
Roseville, CA06-2025
Skills
- Compliance with organizational procedures
- Thoroughness in task execution
- Documentation skills
- Efficient document maintenance
- Clear communication
- Proficient in task management
- Fostering teamwork and collaboration
- Employment verification processes
Certification
- Certified Phlebotomy Technician, CalRegional - Roseville - AMCA - June 2025
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteHybridRemoteTimeline
HR Senior Personnel Clerk
San Juan Unified School District
06.2024 - 01.2025
Front Office Receptionist
Niello Collision Center
02.2022 - 01.2024
Warranty Administrator
Pape’ Material Handling
12.2020 - 01.2021
Body Shop Receptionist
Mel Rapton Honda
01.2019 - 01.2020
Tables Game Dealer/Supervisor
Thunder Valley Casino Resort
01.2010 - 01.2017
Certified Phlebotomy Technician - Phlebotomy
CALRegional
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