Tamara Corbin-Lyons
Rolesville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Counselor II
DaVita Dialysis Inc.
07.2006 - Current
- Educated patients on available insurance products, empowering them to make informed decisions about their coverage needs.
- Managed a diverse book of business consisting of various personal lines coverages, consistently meeting retention targets and revenue goals.
- Developed customized insurance solutions to meet patients'' specific needs and financial objectives.
- Conducted comprehensive risk assessments, providing tailored coverage recommendations for patient.
- Analyzed patient needs to provide customized insurance solutions.
- Mentored junior team members, sharing industry knowledge and best practices for career development and growth.
- Enhanced patient satisfaction by efficiently addressing and resolving insurance-related inquiries.
- Facilitated smooth policy renewals through diligent follow-up with patients regarding any changes or updates needed in their coverage options.
- Assisted in designing effective training programs for newly hired colleagues, expediting their learning curve within the organization.
- Streamlined the claims process for faster settlements, resulting in improved customer experiences.
- Review trends & losses with team and operational leadership
- Reduced policy cancellations through proactive communication and timely resolution of issues.
- Lead on Project Management Implementation – One IMT Project.
Senior Billing Analyst/Billing & Collections
Episcopal Ministries of the Aging (SNF)
10.2002 - 07.2006
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
- Completed revenue integrity audits, resolving issues, project management, and preparing reports for emerging strategic revenue streams resulting in $1M in incremental revenue.
- Performed internal control testing on material systems, processes, and records to generate a gain in resources improvement.
- Complied with all data pertaining to submission of Medicare, Medicaid, and Third-party insurance claims for reimbursement submission.
- Worked with the clinical staff to accurately capture ancillary charges for submission
- Followed-up on collection and rejected claims, while following applicable federal billing regulations for Medicare & Medicaid Compliance.
- Mentored junior staff members, providing guidance and support that led to their professional development and growth within the company.
- Facilitated timely billing processes by providing accurate coding and record management services, reducing delays in reimbursement.
- Reduced potential errors in patient treatment plans by meticulously verifying the accuracy of clinical coding used for billing purposes.
- Oversee all aspects of medical coding operations for accurate billing practices leading to reduced financial risk.
Education
Bachelor of Science in Health Administration -
University of Phoenix
Associate of Science in Human Services: Mental Health -
LaGuardia Community College
Long Island City, NYSkills
- Excellent communication
- Strong interpersonal skills
- Effective time management
- Analytical skills
- Patient education
- Strategic planning
- Peer mentoring
- Educational leadership
- Problem solving
- Insurance subject matter expert
- Billing processing
- Relationship building and retention
- Training and development
- Policy analysis
Certification
- Licensed North Carolina Life, Health, Accident & Sickness Agent/Broker License #19401024
- Licensed Non-Resident States - SC, VA, FL, GA, PA, TX, NM, OH, MD
- Certified North Carolina Notary of Public Commission
- Certified Women's Entrepreneurship Cornell University
Accomplishments
- Honored for Continuous Improvement
- Honored for Integrity
- Honored for Successful Implementation of the One IMT Project
- DSS Leadership Program - DaVita Inc.
- Honored on National Dean’s List
- Member of the National Honor Society for Academic Excellence
- Magna Cum Laude
Timeline
Insurance Counselor II
DaVita Dialysis Inc.
07.2006 - Current
Senior Billing Analyst/Billing & Collections
Episcopal Ministries of the Aging (SNF)
10.2002 - 07.2006
Bachelor of Science in Health Administration -
University of Phoenix
Associate of Science in Human Services: Mental Health -
LaGuardia Community College