Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tamara Corbin-Lyons

Rolesville,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Insurance Counselor II

DaVita Dialysis Inc.
07.2006 - Current
  • Educated patients on available insurance products, empowering them to make informed decisions about their coverage needs.
  • Managed a diverse book of business consisting of various personal lines coverages, consistently meeting retention targets and revenue goals.
  • Developed customized insurance solutions to meet patients'' specific needs and financial objectives.
  • Conducted comprehensive risk assessments, providing tailored coverage recommendations for patient.
  • Analyzed patient needs to provide customized insurance solutions.
  • Mentored junior team members, sharing industry knowledge and best practices for career development and growth.
  • Enhanced patient satisfaction by efficiently addressing and resolving insurance-related inquiries.
  • Facilitated smooth policy renewals through diligent follow-up with patients regarding any changes or updates needed in their coverage options.
  • Assisted in designing effective training programs for newly hired colleagues, expediting their learning curve within the organization.
  • Streamlined the claims process for faster settlements, resulting in improved customer experiences.
  • Review trends & losses with team and operational leadership
  • Reduced policy cancellations through proactive communication and timely resolution of issues.
  • Lead on Project Management Implementation – One IMT Project.


Senior Billing Analyst/Billing & Collections

Episcopal Ministries of the Aging (SNF)
10.2002 - 07.2006
  • Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
  • Completed revenue integrity audits, resolving issues, project management, and preparing reports for emerging strategic revenue streams resulting in $1M in incremental revenue.
  • Performed internal control testing on material systems, processes, and records to generate a gain in resources improvement.
  • Complied with all data pertaining to submission of Medicare, Medicaid, and Third-party insurance claims for reimbursement submission.
  • Worked with the clinical staff to accurately capture ancillary charges for submission
  • Followed-up on collection and rejected claims, while following applicable federal billing regulations for Medicare & Medicaid Compliance.
  • Mentored junior staff members, providing guidance and support that led to their professional development and growth within the company.
  • Facilitated timely billing processes by providing accurate coding and record management services, reducing delays in reimbursement.
  • Reduced potential errors in patient treatment plans by meticulously verifying the accuracy of clinical coding used for billing purposes.
  • Oversee all aspects of medical coding operations for accurate billing practices leading to reduced financial risk.

Education

Bachelor of Science in Health Administration -

University of Phoenix

Associate of Science in Human Services: Mental Health -

LaGuardia Community College
Long Island City, NY

Skills

  • Excellent communication
  • Strong interpersonal skills
  • Effective time management
  • Analytical skills
  • Patient education
  • Strategic planning
  • Peer mentoring
  • Educational leadership
  • Problem solving
  • Insurance subject matter expert
  • Billing processing
  • Relationship building and retention
  • Training and development
  • Policy analysis

Certification

  • Licensed North Carolina Life, Health, Accident & Sickness Agent/Broker License #19401024
  • Licensed Non-Resident States - SC, VA, FL, GA, PA, TX, NM, OH, MD
  • Certified North Carolina Notary of Public Commission
  • Certified Women's Entrepreneurship Cornell University

Accomplishments

  • Honored for Continuous Improvement
  • Honored for Integrity
  • Honored for Successful Implementation of the One IMT Project
  • DSS Leadership Program - DaVita Inc.
  • Honored on National Dean’s List
  • Member of the National Honor Society for Academic Excellence
  • Magna Cum Laude

Timeline

Insurance Counselor II

DaVita Dialysis Inc.
07.2006 - Current

Senior Billing Analyst/Billing & Collections

Episcopal Ministries of the Aging (SNF)
10.2002 - 07.2006

Bachelor of Science in Health Administration -

University of Phoenix

Associate of Science in Human Services: Mental Health -

LaGuardia Community College

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Tamara Corbin-Lyons