Tamara Cosgrove
Reynoldsburg,OH
Summary
Retail professional specializing in team leadership and inventory management, with a track record of driving sales growth at Bath & Body Works through strategic initiatives and training programs. Expertise in POS systems enhances customer satisfaction and operational efficiency. Experienced in office management, accounting, and vendor negotiations, focusing on resource utilization to boost profitability. Strong work ethic and effective communication skills support contributions to team success and organizational objectives.
Overview
32
32
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works Inc.
Columbus, Ohio
01.2025 - Current
- Supervised daily store operations to ensure adherence to company policies.
- Trained staff to enhance customer service abilities and promote teamwork.
- Managed inventory levels and coordinated stock replenishment efficiently.
- Developed sales strategies to improve overall store performance.
- Coordinated promotional events to boost customer engagement and traffic.
- Oversaw cash handling procedures, reconciling discrepancies promptly.
- Conducted interviews to select qualified candidates for open positions.
- Analyzed sales data and market trends to inform strategic decisions.
TAP Store Support
Bath & Body Works Inc.
Columbus, Ohio
03.2024 - 01.2025
- Collaborated with diverse teams to achieve project objectives and resolve product-related issues.
- Promoted high customer satisfaction through effective problem resolution and service.
- Conducted comprehensive research and data analysis to inform strategic planning decisions.
- Trained staff on point of sale technology, enhancing operational efficiency.
- Maintained current knowledge through continuing education and advanced training.
- Documented procedures and created user manuals for point of sale operations.
- Provided technical assistance and troubleshooting support for customers using POS systems.
- Utilized various software tools to streamline processes and optimize performance.
Assistant Store Manager
Bath & Body Works
Columbus, OH
12.2023 - 03.2024
- Supervised daily store operations to ensure compliance with company policies.
- Trained and mentored staff, enhancing customer service skills and teamwork.
- Managed inventory levels and coordinated stock replenishment efficiently.
- Developed sales strategies to boost overall store performance.
- Oversaw cash handling procedures, reconciling discrepancies as necessary.
- Handled customer complaints by listening empathetically and providing solutions.
- Conducted regular walk-throughs to maintain store appearance and professionalism.
- Interviewed job applicants to make informed hiring decisions.
Supervisor
Bath and Body Works
Reynoldsburg, OH
01.2021 - 10.2023
- Established high-performing teams to enhance operational efficiency.
- Executed opening and closing procedures, including bank deposits and shipment receipts.
- Collaborated with sales leadership to develop action plans for optimal performance.
- Ensured compliance and efficiency by maintaining policies and procedures.
- Integrated loss prevention and safety measures into daily operations.
- Trained and mentored team members on product knowledge and sales strategies.
- Managed scheduling to optimize workforce productivity during peak hours.
- Monitored employee performance, providing actionable feedback and coaching.
Finance Manager
Ricart Used Car Factory
Columbus, OH
07.1999 - 06.2022
- Led sales teams to drive strategic growth and expand market presence.
- Developed tailored loan packages for personal and commercial clients' needs.
- Monitored lending regulations and market trends to refine strategic direction.
- Engaged with applicants to gather data and clarify loan processes.
- Drafted accurate loan contracts, clearly communicating terms to clients.
- Ensured compliance with legal standards in automotive financing transactions.
- Reviewed vehicle sales documentation, maintaining high accuracy levels.
- Processed new vehicle loan applications efficiently.
Virtual Customer Service Representative
L Brands Direct Fulfillment, LLC
Newark, OH
01.2020 - 01.2021
- Facilitated effective customer recommendations through strong selling skills.
- Resolved customer complaints using negotiation and problem-solving techniques.
- Handled inbound customer inquiries, addressing issues and concerns efficiently.
- Documented interactions accurately in company database for reference.
- Interpreted and communicated company policies to enhance customer service.
- Assisted customers with online order systems and account management processes.
- Collaborated with team members to refine service delivery protocols.
- Maintained up-to-date knowledge of promotions and policies for informed support.
Sales
Coughlin Chevrolet
Newark, OH
01.2019 - 01.2020
- Exceeded monthly sales goals and surpassed store sales records consistently throughout the year.
- Negotiated prices and executed sales contracts, ensuring optimal terms for all parties involved.
- Demonstrated comprehensive automobile knowledge during walk-arounds, enhancing customer engagement.
- Facilitated seamless transition of customer orders from sales to aftersales with coordination efforts.
- Led contract negotiations and directed sales calls, showcasing leadership in sales presentations.
- Assisted buyers in selecting appropriate vehicles, aligning choices with their needs.
- Collaborated with Sales and Finance Management team to streamline communication.
- Transitioned qualified leads into the sales process by working closely with the sales team.
Co-Manager
New Wen Inc
Newark, OH
01.2017 - 01.2019
- Managed daily operations of restaurant, ensuring efficiency and adherence to company policies.
- Recruited and trained staff, delegating tasks based on individual strengths.
- Maintained inventory levels by coordinating supply orders and monitoring sales trends.
- Monitored sales performance and implemented strategies for continued growth.
- Ensured compliance with health and safety regulations through regular inspections.
- Resolved customer inquiries and disputes, maintaining high satisfaction levels.
- Developed promotional displays and coordinated events to enhance brand visibility.
- Created reports summarizing store performance metrics to inform decision-making.
SSI/SSDI Case Manager
Licking County Coalition for Housing
Newark, OH
01.2014 - 01.2017
- Prepared and submitted paper and electronic SSI/SSDI applications.
- Advocated for clients with local Social Security office to expedite claims.
- Achieved IRS certification as tax preparer to assist clients with financial matters.
- Certified in Microsoft Word, Excel, Outlook, and PowerPoint to enhance documentation efficiency.
- Greeted clients warmly upon arrival, fostering a welcoming environment.
- Answered incoming calls and transferred inquiries efficiently.
- Coordinated fundraising efforts to support community programs.
- Facilitated access to housing resources for individuals experiencing homelessness.
Call Center Representative
State Farm
New Albany, OH
01.2011 - 01.2013
- Delivered quality customer service while managing high call volumes efficiently.
- Resolved inquiries regarding insurance policies and claims with effective solutions.
- Educated clients on coverage options and policy details during calls.
- Documented interactions accurately using company software to update records.
- Collaborated with team members to enhance call handling procedures.
- Trained new representatives on customer service techniques and company systems.
- Conducted follow-up calls to ensure customer satisfaction post-resolution.
- Maintained professionalism during interactions via phone and email.
Night Stock
Kroger
Newark, OH
01.2007 - 01.2010
- Maintained adequate product inventory to meet demand and ensure availability.
- Rotated stock to uphold food safety standards.
- Achieved nightly stocking quota through effective prioritization and organization.
- Organized merchandise for optimal product presentation and customer appeal.
- Operated manual and electric pallet jacks for efficient stock management.
- Delivered exceptional service by promptly addressing customer needs and inquiries.
- Collaborated with diverse teams to accomplish objectives and enhance performance.
- Recognized by management for outstanding customer service and innovative problem-solving.
Finance Manager
Herb Gordon Auto World
Silver Spring, Maryland
07.1996 - 06.1999
- Collaborated with diverse teams to address product and service-related issues effectively.
- Achieved high customer satisfaction through prompt resolution of problems.
- Prioritized tasks to meet service goals efficiently.
- Delivered exceptional customer service via in-person interactions and phone communications.
- Engaged customers using strong interpersonal skills to foster positive relationships.
- Exceeded expectations by developing creative solutions for customer challenges.
- Received recognition from management for outstanding customer service contributions.
- Utilized software tools to streamline processes and enhance performance.
Finance Manager
Waldorf Ford and Dodge
Waldorf, MD
07.1993 - 07.1996
- Analyzed customer credit applications to evaluate risk and financing options.
- Collaborated with sales teams to create competitive financing packages for customers.
- Oversaw finance department operations, ensuring efficient workflow management.
- Reviewed contracts and documents for accuracy before finalizing financing agreements.
- Maintained relationships with lenders to secure favorable dealership financing terms.
- Developed strategies to boost auto finance sales volume while preserving profit margins.
- Negotiated loan terms with banks, credit unions, and other lending institutions.
- Advised customers on advantages and disadvantages of various automotive loan types.
Education
Social Work -
Columbus State Community College
Diploma - College Prep
Center High School
Antelope, CASkills
- Self-motivated and punctual
- Team building and management
- Employee training and coaching
- Inventory management and control
- Cash handling and loss prevention
- Project coordination and delegation
- Problem resolution and solving
- Effective communication skills
- Time management and organization
- Store operations and stock rotations
- Workforce management and scheduling
- Sales growth strategies
- Relationship building and management
- Upselling and cross-selling techniques
- POS systems proficiency
- Positive attitude and enthusiasm in work
- Microsoft Office proficiency
- Oral and written communication skills
- Goal orientation and focus
- Attention to detail in tasks
- Negotiation skills expertise
Education Certifications
- Serv-Safe Certified
- CDCA
- Columbus State Community College, Social Work
- Center High School, Antelope, CA, Diploma – College Prep
References
References available upon request.
Timeline
Assistant Store Manager
Bath & Body Works Inc.
01.2025 - Current
TAP Store Support
Bath & Body Works Inc.
03.2024 - 01.2025
Assistant Store Manager
Bath & Body Works
12.2023 - 03.2024
Supervisor
Bath and Body Works
01.2021 - 10.2023
Virtual Customer Service Representative
L Brands Direct Fulfillment, LLC
01.2020 - 01.2021
Sales
Coughlin Chevrolet
01.2019 - 01.2020
Co-Manager
New Wen Inc
01.2017 - 01.2019
SSI/SSDI Case Manager
Licking County Coalition for Housing
01.2014 - 01.2017
Call Center Representative
State Farm
01.2011 - 01.2013
Night Stock
Kroger
01.2007 - 01.2010
Finance Manager
Ricart Used Car Factory
07.1999 - 06.2022
Finance Manager
Herb Gordon Auto World
07.1996 - 06.1999
Finance Manager
Waldorf Ford and Dodge
07.1993 - 07.1996
Social Work -
Columbus State Community College
Diploma - College Prep
Center High School
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