Summary
Overview
Work History
Education
Skills
Timeline
Generic
TAMARA COURTNEY

TAMARA COURTNEY

Houston,TX

Summary

Dedicated [security officer] versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Personable [csr] and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hardworking [cashier] with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Hardworking [cashier] with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. [cashier] with excellent communication skills and rapid and precise customer service skills.

Experienced with diverse braiding techniques to create unique and stylish looks. Utilizes creativity and precision to meet client preferences and ensure satisfaction. Strong understanding of hair care best practices and customer service excellence.

Professional hair care specialist equipped to create stunning and intricate braid styles. Demonstrated ability to adapt to client needs while maintaining high standards and ensuring client satisfaction. Strong collaborator who thrives in team environments and consistently delivers exceptional results. Skilled in various braiding techniques, maintaining hair health, and providing personalized styling solutions.

Service-oriented owner/braider with 16 years of experience braiding and styling natural hair. Successful at upselling and delighting customers. Exceptionally skilled in feed-in braids technique and style.

Overview

19
19
years of professional experience

Work History

Hair Braider

Itz Just Braidz
10.2015 - Current
  • Designed flattering natural styles for variety of face shapes.
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Created beautiful braiding styles to accentuate client faces.
  • Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
  • Styled locs, twist and extensions for up to 6 clients per day.
  • Supported and kept in touch with clients to accomplish 100% repeat clientele.
  • Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Resolved guest complaints about service or style.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Used social media platforms to promote salon and services.

Security Officer

U.S Security
04.2014 - Current
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Cashier

ssp america (real foods)
05.2011 - 04.2014

Counted money inside the bank room that was released to me daily.

  • Stocked designated work area prior to shift beginning.
  • Meet and Greet customers entering and that was exiting to the store.
  • Cash out orders after customer retrieved from cook.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier /line Cook

taco cabana
02.2009 - 05.2011
  • Stocked area prior to shift
  • Cash out orders sent to line cook to prep
  • Cleanup dinning room and bathroom before during and after shift
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Security Officer

Engarde protective services
05.2008 - 11.2008
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Customer Service Rep (t-mobile)

nco call center
02.2007 - 04.2008
  • Asssist T-mobile customer with making payment arragment/ paying there bill
  • Sidekick technician and help with basic trouble shooting.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

aircraft cleaner

world service company
01.2006 - 02.2007
  • As a aircraft cleaner I had to clean designated airplanes that was assigned to group to clean. Each member had they own area to clean in a timley manner.

Education

High School Diploma -

Marque Learning Center
Houston, Tx
01.2014

Skills

  • Excellent customer service
  • First Aid /CPR/AED
  • LOSS Prevention Training
  • Fast learner
  • Highly dependable
  • Conflict resolution techniques
  • Superior customer service
  • Security Guard License
  • Government security clearance

Timeline

Hair Braider

Itz Just Braidz
10.2015 - Current

Security Officer

U.S Security
04.2014 - Current

Cashier

ssp america (real foods)
05.2011 - 04.2014

Cashier /line Cook

taco cabana
02.2009 - 05.2011

Security Officer

Engarde protective services
05.2008 - 11.2008

Customer Service Rep (t-mobile)

nco call center
02.2007 - 04.2008

aircraft cleaner

world service company
01.2006 - 02.2007

High School Diploma -

Marque Learning Center
TAMARA COURTNEY