TAMARA ČOVRAN
Travel Agent
Novi Marof
Summary
Versatile communication graduate with hands-on experience in tourism, journalism, and digital marketing. Recently completed a Digital Marketing Specialist certification. Currently focused on growing in the fields of digital communication, media strategy, and content creation. Highly motivated, adaptable, and skilled in both creative and technical aspects of digital presence.
Overview
9
9
years of professional experience
37
37
years of post-secondary education
1
1
Certification
Work History
Travel Agent
Galileo Travel
Varaždin, Varazdin
03.2022 - Current
- Managing and updating website content via CMS platforms
- Actively participating in the development of a new website
- Creating and scheduling content for social media channels
- Executing email marketing campaigns using Mailchimp
- Communicating directly with clients to ensure personalized service
- Designing basic travel programs and customized itineraries
- Coordinating with sub-agents and travel partners
Telecommunications Services Advisor
City Connect
09.2021 - 01.2022
- Conducted outbound calls to promote and sell telecommunications services
- Advised clients on the best service options based on their needs and usage
- Built strong customer relationships through clear communication and personalized support
- Met and exceeded monthly sales targets in a fast-paced environment
PR and Marketing Assistant (Student Internship)
Nova TV
06.2018 - 09.2018
- Wrote press releases and content for internal communications
- Created and planned social media posts and teletext updates
- Assisted in developing communication strategies and campaign content
- Used WordPress for content publishing and basic website updates
Showbiz Journalist
24 sata
06.2016 - 06.2017
- Wrote news and feature stories for print and online editions in the showbusiness section
- Collaborated with other editorial departments on special assignments
- Used CMS platforms for content publishing
Education
Master of Arts - Communications
University of Zagreb
Zagreb 04.2001 - 01.2024
Bachelor of Arts - Journalism
Sveučilište Sjever
Koprivnica, Croatia 04.2001 - 01.2016
Skills
- Proficient in CMS platforms
- WordPress customization
- Skilled in Canva graphics creation
- Digital content strategy
- Experience with email automation tools
- Basic web design principles
- Basic skills in image and video processing
- Core concepts of digital marketing
- MS Office proficiency
- Experience with SAP systems
Certification
Digital Marketing Specialist
Timeline
Digital Marketing Specialist
11-2024
Travel Agent
Galileo Travel
03.2022 - Current
Telecommunications Services Advisor
City Connect
09.2021 - 01.2022
PR and Marketing Assistant (Student Internship)
Nova TV
06.2018 - 09.2018
Showbiz Journalist
24 sata
06.2016 - 06.2017
Master of Arts - Communications
University of Zagreb
04.2001 - 01.2024
Bachelor of Arts - Journalism
Sveučilište Sjever
04.2001 - 01.2016
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