Tamara Crutsinger
Hurst,TX
Summary
Dynamic Assistant Manager at United Healthcare Group with a proven track record in staff training and development, enhancing customer satisfaction through effective problem-solving. Skilled in performance evaluation and team leadership, I successfully streamlined operations, achieving a 20% improvement in service efficiency while fostering a motivated and engaged workforce.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service expertise, including competitive offerings, pricing, and market positioning.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
United Healthcare Group
09.2016 - Current
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Collaborated with upper management to create strategic plans, aligning departmental objectives with company goals.
- Managed scheduling and resource allocation, optimizing workforce utilization across projects.
- Supported cross-functional teams in executing strategic initiatives, ensuring alignment with overall business strategy.
- Resolved customer inquiries and issues promptly, enhancing client satisfaction and loyalty through effective communication skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Led team in achieving operational goals, enhancing workflow efficiency and productivity.
- Daily, weekly, and monthly tableau reporting for department.
- Created and developed QA processes for department to ensure quality performance for team.
- Trained QA Auditors to audit team to ensure quality control for agents on the team.
- Manage 3 Team Leads and 18 Phone Advocates.
IT Analyst
Silverback TPA
02.2010 - 04.2013
- Analyzed system requirements to enhance operational efficiency and align IT solutions with business objectives.
- Collaborated with cross-functional teams to identify technical issues and implement effective resolutions.
- Developed comprehensive documentation for processes, procedures, and system configurations to ensure knowledge transfer.
- Monitored system performance, identifying areas for improvement and optimizing resource allocation accordingly.
- Coordinated user acceptance testing, gathering feedback to refine applications before deployment across departments.
- Implemented data analysis tools to drive informed decision-making and improve reporting accuracy across operations.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Offered input for complex documents to support client-ready final versions.
- Provided training and support to end-users, facilitating seamless adoption of new technologies and systems.
- Led initiatives for software upgrades, ensuring minimal disruption while improving functionality and security measures.
- Enhanced communication across departments with deployment of unified communication platform.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Securely managed sensitive data, implementing robust cybersecurity measures.
- Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
- Reduced system downtime, ensuring timely backups and disaster recovery plans were in place.
- Played key role in successful migration of data to new cloud-based storage system.
- Optimized network performance, conducting thorough assessments and adjustments.
- Streamlined data analysis processes, significantly reducing report generation times.
- Developed and implemented IT solutions to enhance service delivery and streamline processes.
- Analyzed system performance to identify areas for improvement and optimize operational efficiency.
- Collaborated with cross-functional teams to resolve technical issues and improve user experience.
- Led initiatives to upgrade systems, ensuring alignment with organizational goals and industry standards.
- Established documentation protocols for IT processes, enhancing knowledge sharing across departments.
- Managed IT projects from inception to completion, ensuring timely delivery of solutions within budget constraints.
- Conducted comprehensive data analysis to support decision-making and strategic planning efforts.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Improved project visibility and stakeholder communication with implementation of new project management software.
- Fostered collaborative work environment by setting up knowledge-sharing platform.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
- Contributed to culture of continuous improvement by leading regular review meetings.
- Trained junior analysts on best practices for data management and system analysis techniques.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
- Facilitated smoother project management by introducing efficient tracking tools.
- Improved team productivity with implementation of agile methodologies.
- Ensured compliance with regulatory requirements, conducting periodic IT audits.
- Bolstered data integrity and access control by developing and enforcing strict IT policies.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
- Increased user satisfaction by providing comprehensive IT support and training.
Education
GED -
Burleson High School
Burleson, TX05.1985
Skills
- Conflict resolution
- Performance reviewing
- Coaching and mentoring
- Performance evaluation
Accomplishments
- Supervised team of 18 -21 staff members.
- Achieved goal by completing Quality Audit program with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Licensed Health and Life Insurance Agent in 33 plus states.
Employee of the Year 2017
I was selected Employee of the Year in 2017 out of 400 plus staff employees. This recognition included daily work ethics maintaining daily department averages. Advocating for members that were experiencing critical, life changing medical issues and without assistance from our department to give the member white glove service, the event could have been life threatening. Showing compassion, empathy, and gaining a members trust in a matter of 5 minutes takes skill, knowledge, and a loyalty to the members. Still showing the ability to focus on business processes and procedures of the company.
Timeline
Assistant Manager
United Healthcare Group
09.2016 - Current
IT Analyst
Silverback TPA
02.2010 - 04.2013
GED -
Burleson High School
Similar Profiles
Jeri Michelle IrwinJeri Michelle Irwin
Sr. Clinical Program Consultant – Sr Business Analyst II at United Healthcare Group via Contract - Healthcare Support StaffingSr. Clinical Program Consultant – Sr Business Analyst II at United Healthcare Group via Contract - Healthcare Support Staffing
Earkise PrescottEarkise Prescott
Prior Authorization Specialist at United Healthcare GroupPrior Authorization Specialist at United Healthcare Group
Nickesha CowanNickesha Cowan
Senior Customer Service Advocate at United Healthcare GroupSenior Customer Service Advocate at United Healthcare Group
Leslie ScottLeslie Scott
Director, Human Resources – Operations at Mother Parker's Tea & Coffee, Inc.Director, Human Resources – Operations at Mother Parker's Tea & Coffee, Inc.
Brylan WinterBrylan Winter
Delivery Driver at Pizza HutDelivery Driver at Pizza Hut