Tamara Cruz
Sandy Springs,GA
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to the executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Assistant
Roofclaim.com
10.2023 - Current
- Schedule appointments, and maintain an update daily calendar for Executives
- Generate and maintain all files for Executives
- Screen all incoming phone calls, inquiries, visitors, and correspondence, and route them accordingly
- Primary point of contact with trusted information internally and externally
- Maintain confidentiality of highly sensitive information
- Manage complex office administrative work requiring the use of independent judgment and initiative
- Assist in the preparation of regularly scheduled reports
- Maintain all spreadsheets and financial reports
- Prepare and revise all meeting and presentation materials
- Assist with special projects and private account management
- Event planning , travel arrangements and social events
- Update and maintain office policies and procedures
- Order office supplies
Client Services Manager/Executive Assistant
Chairman And CEO Empire City Laboratories
05.2020 - 09.2023
- Accountable for delivering high quality and efficient service to the clients through the day-to-day management of an assigned group of client services personnel
- Management of large customer service team in office and remotely for team abroad
- Provides support to Laboratory sales team
- Directly contributes to key business outcomes such as client retention, client satisfaction, enhancing ECL's value to the clients and prospects, while fostering a culture of performance and continuous improvement
- Builds and solidifies relationships with existing clients by providing exceptional ongoing care
- Company liaison internally and external communications
- Implementation management
- Developed and maintained filing systems for the CEO's documents, correspondence, and other materials.
- Prepared agendas for meetings with internal staff members and external stakeholders
- Coordinated travel arrangements for the CEO including flights, accommodation, transportation, and itineraries
- Event planning
- Errands, meal planning and appointment management for client and family
- Confidentiality commitment
- On-call/ travel.
Assistant Manager/Personal Assistant
Chelsea Market Baskets
06.2014 - 04.2020
- Assists the direct leader with developing and implementing action plans to improve operating results
- Establishes and communicates job responsibilities and performance expectations to the staff, reports to the hire ups to assure mutual understanding and desired results
- Assist with ordering, stocking, time management, payroll, disciplinary action, hiring and firing
- Correction in any customer service mishaps in order to provide customer satisfaction
- Provides customer care for high end clientele-responsible for vast ordering with 100% accuracy
- International imports and exports
- Project Management
- Confidentiality commitment
- Client's regular travel arrangements, itineraries and accommodations
- Gather all correspondence pertaining to personal and daily business operations
- Attention / attending venues ahead of the client to asset situation and find out the protocol for the event
- Bill management and payment for personal expenses
- Responsible for clients daily itinerary including personal maintenance and health
- Maintain fluent communications with clients internally and abroad
- On-call /travel.
Financial Investigator
Flushing Hospital
09.2010 - 05.2014
- Identifies and determines in accordance with established policies and procedures the accuracy and completeness of financial, insurance and/or demographic information for inpatient transplant admissions at
- Medical Center
- Investigates and reviews the accuracy and completeness of insurance information upon pre-admission and/or admission to ensure account is secure prior to discharge
- Obtain all necessary payer requirements including but not limited to referrals, pre-certification, and case management
- Gathers demographic information and conducts a full interview to ensure payment for services rendered
- PCAP/Medicaid application Charity care/Financial Aid Verifies third party payer accounts, pre authorization and/or pre-certification requirements
- Programs used: Promis, Connex, Emedny, Emdeon/Aim, EZ Access, Empower, Word, Excel
- Outlook/Groupwise, Navinet, Lawson, ICD-9, Trace and Epic
- Medical terminology Documentation verification.
Unit Secretary
Atlanticare
07.2006 - 09.2010
- Performs general office and administrative duties to meet the needs of patients and to provide support to nursing unit, trauma room / Dr
- Registers and admits patients by entering demographics, insurance, and financial information
- Maintaining complete and accurate medical records Orders all clinical labs ordered by Emergency Room Physicians and Trauma Physicians
- Works with the blood bank, Medical Examiner, EDRS (Electronic Death Certificate), Funeral homes, On- call specialist and One call line
- Updates and maintains the E.R on-call list Orders all office supplies, maintaining a budget, Making all
- Trauma Packages Supply and documentation of blood given in a emergency blood transfusion during trauma
- The A.A works as part of the care team to meet the needs of the customer and to support the entire
- Emergency Room team objectives
- Programs used: Power charts, Medhost, Office max online, Trace Master,Clari via, EDRS, Chronos
- Microsoft word, Excel Powerpoint, Patient works, Star Navigator
Patient Access Representative
Atlanticare
09.2004 - 07.2006
- Patient Access Associate is responsible for the patient registration process
- General admissions, and financial arrangements
- Verifies third party payer accounts, pre-authorization and/or pre-certification requirements
- Supports organizational goals by providing quality customer service
- Participates in performance improvement efforts and demonstrating a commitment to teamwork and cooperation
- Programs used: Star navigator, Passport, Print works, Outlook, Excel, Word perfect, Via warp, Clari via
- Medhost, ICD-9.
Education
Associate's Degree - Business Administration And Management
DeVry University
06.2022
Skills
- Social Media Management
- Customer Service
- Hiring and Recruitment
- Calendar Management / Schedule Management
- Business Services Support
- Travel Arrangements (Concur)
- Event Planning
- Negotiation and Conflict Resolution
- Call Screening / Message communication
- Preventive Maintenance
- Account Management
- Payroll
- Training & development
- ICD-9
- Documentation Review
- Medical Records
- Phlebotomy
- EMR Systems
- Expense Reporting
- ICD-10
- CPT Coding
- Medical Terminology
- Epic
- Project Management / Over sight
- Administrative Support
- Report Writing
Certification
Food Handler Certification
Certified Phlebotomy Technician
Phlebotomy with EKG certification
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Roofclaim.com
10.2023 - Current
Client Services Manager/Executive Assistant
Chairman And CEO Empire City Laboratories
05.2020 - 09.2023
Assistant Manager/Personal Assistant
Chelsea Market Baskets
06.2014 - 04.2020
Financial Investigator
Flushing Hospital
09.2010 - 05.2014
Unit Secretary
Atlanticare
07.2006 - 09.2010
Patient Access Representative
Atlanticare
09.2004 - 07.2006
Associate's Degree - Business Administration And Management
DeVry University
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