Tamara Cruz

• Enhanced client satisfaction by addressing concerns and providing timely solutions.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
• Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
• Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
• Collaborated with cross-functional teams for better service delivery and client experience.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Managed senior-level personnel working in marketing and sales capacities.

● Management of large customer service team in office and remotely for team abroad.

● Screen all incoming phone calls, inquiries, visitors, and correspondence, and route them accordingly
● Primary point of contact with trusted information internally and externally. ( Company liaison)
● Maintain confidentiality of highly sensitive information
● Manage complex office administrative work requiring the use of independent judgment and initiative
● Assist in the preparation of regularly scheduled reports
● Maintain all spreadsheets and financial reports
● Prepare and revise all meeting and presentation materials
● Assist with special projects and private account management
● Event planning, travel arrangements and social events.
● Update and maintain office policies and procedures
● Order office supplies

• Audit accounts for accuracy and insurance verification.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Medicaid , PCAP, Charity Care , Financial Aid application processor.
• Insurance verification specialist.
• Emergency room registration account auditing.
• Identifies and determines in accordance with established policies and procedures the accuracy and
  completeness of financial, insurance and/or demographic information .
• Investigates and reviews the accuracy and completeness of insurance information upon pre-admission
  and/or admission to ensure account is secure prior to discharge.
• Obtain all necessary payer requirements including but not limited to referrals, pre-certification, and case
  management.

● Performs general office and administrative duties to meet the needs of patients and to provide support to
nursing unit, trauma room / Dr
● Registers and admits patients by entering demographics, insurance, and financial information • Maintaining
complete and accurate medical records Orders all clinical labs ordered by Emergency Room Physicians
and Trauma Physicians

● Works with the blood bank, Medical Examiner, EDRS (Electronic Death Certificate), Funeral homes, On-
call specialist and One call line
● Updates and maintains the E.R on-call list Orders all office supplies, maintaining a budget, Making all
Trauma Packages Supply and documentation of blood given in a emergency blood transfusion during
trauma
● Works as part of the care team to meet the needs of the customer and to support the entire Emergency Room team objectives.

• Responsible for the patient registration process and general admissions.
• Verifies third party payer accounts, pre-authorization and/or pre-certification requirements
• Supports organizational goals by providing quality customer service.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.