Tamara Custard
Kalamazoo
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving,multi-tasking and manager well-known for creating positive workplace culture and high-performing teams. Currently awaiting internship opportunities for completion of Masters Degrees.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Site Coordinator Supervisor
Greater YMCA Kalamazoo
Kalamazoo, MI
02.2013 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Cross-trained existing employees to maximize team agility and performance that include hiring, payroll, scheduling, and overseeing students.
- Supervisor For multiple Elementary School Sites for Programming
Supervisor
Charles River Laboratories International Inc
Mattawan, MI
02.2013 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Master of Arts - Clinical Mental Health Counseling
Walden University
Minneapolis, MN04.2025
Master of Arts - School Counseling
Walden University
Minneapolis, MN04.2025
Bachelor of Arts - Criminal Justice
Western Michigan University
Kalamazoo, MI12.2008
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Scheduling and calendar management
- Administrative Leadership
- Staff Supervision/Staff Management
- Team Oversight
- Multitasking and Organization
- Coaching and Mentoring
- Staff Development and Training
Affiliations
- Sigma Gamma Rho Incorporated
- Village In The Valley Youth Non-Profit
Certification
Kalamazoo Valley Law Enforcement, MCOLES, 2008
Timeline
Multi-Site Coordinator Supervisor
Greater YMCA Kalamazoo
02.2013 - Current
Supervisor
Charles River Laboratories International Inc
02.2013 - 11.2023
Master of Arts - Clinical Mental Health Counseling
Walden University
Master of Arts - School Counseling
Walden University
Bachelor of Arts - Criminal Justice
Western Michigan University