Tamara Daley
Hammond,Louisiana
Summary
Developed vital skills in a fast-paced call center environment, including effective communication and problem resolution. Demonstrated ability to manage high call volumes and utilize CRM software efficiently. Seeking to transition into a new field, leveraging transferrable skills to contribute to team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
The Doctor's Exchange
Covington, LA
07.2023 - Current
- Excellent communication skills, both verbal and written.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
Field Service Coordinator/Customer Support QA Lead
Sunpro Solar/ADT Solar
03.2020 - 09.2022
- Worked with Field Service Manager, technicians and customers to maintain maintenance schedule for three territories.
- Evaluated interactions between inbound call center associates and customers to assess personnel performance.
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Coached and motivated the inbound call center team to develop competencies.
Inside Sales Representative
JAN-PRO
06.2019 - 01.2020
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Medical Receptionist
Cardiology Institute
01.2017 - 06.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Slidell High School
Slidell, LASkills
- Customer Relationship Management
- Call Triaging
- Computer Proficiency
- Sales Quota Achievement
- CRM Software
- Managing Multiple Tasks
- Call Center Operations
- Microsoft Word
- Calendar and Appointment Management
- HIPAA Guidelines
- Typing and Filing
- Goals and Performance
- Expertise in Cold Calling
- Customer Support
- Data Gathering
- Quality Control
- Inbound Phone Call Management
- Salesforce Software
- Strong Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Call Center Specialist
The Doctor's Exchange
07.2023 - Current
Field Service Coordinator/Customer Support QA Lead
Sunpro Solar/ADT Solar
03.2020 - 09.2022
Inside Sales Representative
JAN-PRO
06.2019 - 01.2020
Medical Receptionist
Cardiology Institute
01.2017 - 06.2019
High School Diploma -
Slidell High School
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