TAMARA DAVIS
Charlotte,NC
Summary
Experienced and proficient customer service professional and expert relationship builder seeking to align myself with a company where I can both support and help grow companies objectives, while always putting the customer first. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Project Manager
KDK Group Insurance Restoration
06.2023 - Current
- Responsible for the planning, procurement and execution in any undertaking defined in the scope of work resulting from fire, water and/or wind damage
- Successful in Managing multiple projects and ensuring deadlines and maintain budget with alacrity
- Closed over 30 deals for clients resulting in over 5million in profit
- Considering the clients needs in potentially devastating circumstances while creating a transparent relationship both authentic and mutually beneficial
- Providing empathetic service by accessing damages quickly and working on behalf of client with insures.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Catering Sales Manager
Hilton Charlotte Airport
11.2022 - 06.2023
- Managed all banquets and events in an completely renovated property with over 32,000sq ft of event space and creating Room Blocks
- Worked exclusively with SMERF Accounts
- Provided exceptional customer service to clients from initial contact to post event
- Responsible for collecting all payment at least one week prior to event
- Met and exceeded quarterly goals
- Provided detailed site tours and price packages for an array of events specializing in South Asian Weddings
- Proficient in OnQ, SalesForce, Microsoft Word
- Assisted in menu choices, provided pricing for custom menu options and outside catering, including tastings and upgraded drink packages
- Developed business agreements and contracts
- Created BEO's reviewed RFPs and qualified Good Business
- Worked confidently with department heads to ensure seamless transactions.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Assistant Front Desk Manager
EMBASSY SUITES CHARLOTTE UPTOWN
09.2021 - 11.2022
- COMMITMENT TO LEADING BY EXAMPLE WHICH RESULTED IN RECORD HIGH HILTON HONOR ENROLLMENTS, SALT SURVEYS AND Five STAR RATINGS CONSISTANTLY ON ALL ONLINE PLATFORMS
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- 401 Social Lounge Manager
- Ensures information is properly passed on to the team with daily meetings
- Maintain Brand Standards with a positive outlook and “Make it Right” Attitude
- Responsible for liquor orders and Monthly Inventory
- Ran all Daily Reports and kept Management Team Abreast at weekly meetings
- Met and exceeded all monthly and quarterly goals
- Dual Position of two departments, responsible for setting schedules, ordering uniforms and filling any role with alacrity
- Able to resolve any conflict internally or externally with ease and professionalism.
Business Development Manager
KDK Group Insurance Restoration
09.2019 - 09.2021
- Responsible for developing and closing customer contracts, providing excellent customer service and resources, and keeping project plans on track with timelines
- Utilizing exceptional interpersonal relationship skills, was able to help company to exceed quarterly financial goals and retain business
- Secure direct client meetings regarding water/ fire/ property damage to homes
- Developed service business agreements and contracts
- Provide compassionate customer service for client including:
- Temporary housing resources and accommodations
- Liaison for client and insurance company to secure financing
- Consistent communication/ contact to ensure comfort during project
- Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing
- Provide project management supervision on direct site.
Sales Manager
Doubletree- Charlotte Airport
06.2018 - 09.2019
- Responsible for securing group meetings, contracts and room blocks and coordinating with all applicable departments to ensure best guest and corporate client experience
- First point of contact for incoming sales calls
- Responded in professional and timely manner to all internal partners and external customers
- Demonstrated excellent time management, proactive planning, and focus on detail in order to achieve monthly sales goals
- Responsible for multiple aspects of pre-event, main event and post-event details, including: tracking, communication, customer satisfaction
- Met and exceeded sales goals consistently by: Proactive and reactive phone calls
- Tours and appointments
- Exceptional attention/ responsiveness to customer needs and requests.
Front Desk Manager
Doubletree by Hilton
09.2015 - 05.2018
- Maintain a high quality of services offered to guests through management of the functional areas of guest registration, telephone services, guest accounting, OnQ, FMS, and RMS
- Increased 43% overall rating agencies in a once high turnover and high volume department by recruiting and maintaining a high team moral with a empathetic ear, incentives and outings thus ensuring client satisfaction directly resulting record setting enrollments into Hilton Brand Reward Program, HHonors
- Managed guest registration, reservations and maximized room capacity and daily rates
- Ensured guest satisfaction by immediate resolution of any guest complaints
- Maintained procedures for hotel accounting, credit control and financial transactions
- Direct Leader of a team of 9 champions.
Education
Business and Marketing -
Florida Memorial University
Superior School of Real Estate -
Charlotte
Metro Beauty Academy -
Allentown
Skills
- Project planning and development
- Strong negotiation skills
- Customer Service
- Guest Relations
Timeline
Project Manager
KDK Group Insurance Restoration
06.2023 - Current
Catering Sales Manager
Hilton Charlotte Airport
11.2022 - 06.2023
Assistant Front Desk Manager
EMBASSY SUITES CHARLOTTE UPTOWN
09.2021 - 11.2022
Business Development Manager
KDK Group Insurance Restoration
09.2019 - 09.2021
Sales Manager
Doubletree- Charlotte Airport
06.2018 - 09.2019
Front Desk Manager
Doubletree by Hilton
09.2015 - 05.2018
Business and Marketing -
Florida Memorial University
Superior School of Real Estate -
Charlotte
Metro Beauty Academy -
Allentown
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