Experienced with client engagement and sales techniques. Utilizes effective communication and persuasive skills to drive sales. Knowledge of building and maintaining strong client relationships, ensuring consistent achievement of sales goals.
Overview
29
29
years of professional experience
Work History
Manager/Project Manager
Elements of Style
10.2021 - 04.2024
Accomplished multiple tasks within established timeframes.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Authored a comprehensive company handbook to streamline operations.
Implemented an incentive for all sales associates raising sales by 15 percent.
Managed and motivated employees to be productive and engaged in work.
Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Planned, designed, and scheduled phases for large projects.
Sales/Design Team Lead
Cotton Mill Interiors
01.2015 - 10.2021
Resolved client questions with superior service delivery.
Optimized workflow through regular tracking, analysis, and adjustments of team performance metrics.
Applied advanced techniques to improve aesthetic appeal of interior environments.
Utilized strong communication abilities to drive customer engagement.
Consistently led team achieving top monthly sales performance. While training incoming team members in sales strategies and techniques.
Set a store record in sales. Selling one residential home furnishings purchase price of 62k.
Presented design concepts to clients, incorporating feedback and making revisions as needed to meet expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Ageless Remedies
01.2010 - 01.2015
Enhanced visibility of promotional items by curating effective store arrangements.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Managed a team of 12+ employees in two franchise locations.
Owner
Nuance Skin Clinic
01.2001 - 01.2010
Surpassed expected financial outcomes each month.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Implemented marketing strategies to increase brand awareness and attract new customers.
Received certification in advanced micro-pigmentation.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Coordinated successful trade shows and conferences.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Nurse/Spa Director
Athens Plastic and Reconstructive Surgery
01.1995 - 01.2001
Managed funding distribution for optional medical procedures.
Expanded plastic surgery offerings by integrating specialized facial care treatments. Resulting in a 25% increase in new patients monthly.
Streamlined communication with patients, clarifying expectations and understanding of post-surgery outcomes.
Monitored and implemented sterilization processes adhering to OSHA guidelines.
Fostered engagement with community to boost awareness of center's services.
Implemented to the practice liposuction after care garments increasing retail sales by 12%.
Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Broadened customer base, enhancing revenue by 20% through comprehensive marketing tactics for spa and surgical clients.
Education
Certified in Micropigmentation -
Fountain of Youth Institute, Clearwater, Florida
01.2013
Medical Office Assistant -
Athens Area College, Athens Ga
09.1990
High School Diploma -
Jefferson High School, Jefferson Ga
01-1988
Skills
Proficient in simultaneous task execution
Project coordination
Proficient in organization
Dependable and responsible
Strong interpersonal skills
Creative problem-solving
Goal-Oriented
Organization and time management
Publications
Shots of immortality, Athens Banner Herald, 01/01/08, Joined with a local Plastic surgeon to host an evening of Botox.
On the Outside Looking In, Athens Banner Herald, Athens, GA, Micropigmentation. How the procedure originated and discussion of procedure.
References
References available upon request.
Timeline
Manager/Project Manager - Elements of Style
10.2021 - 04.2024
Sales/Design Team Lead - Cotton Mill Interiors
01.2015 - 10.2021
Store Manager - Ageless Remedies
01.2010 - 01.2015
Owner - Nuance Skin Clinic
01.2001 - 01.2010
Nurse/Spa Director - Athens Plastic and Reconstructive Surgery
01.1995 - 01.2001
Fountain of Youth Institute - Certified in Micropigmentation,
Wedding Coordinator, Officiant, Floral Design Asst at Elements Of Style - Mary BowermanWedding Coordinator, Officiant, Floral Design Asst at Elements Of Style - Mary Bowerman