Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tamara Davis

Louisville

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

143 VINYL INC.
03.2020 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative- TESTER

Rapid Temps Inc.
11.2019 - 05.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.

Floral Department Manager

Costco
06.2016 - 08.2019
  • Maintained strict adherence to health and safety guidelines throughout daily operations, ensuring a safe environment for both employees and customers.
  • Mentored junior staff members, providing guidance on best practices in floral design, customer service, and sales techniques.
  • Collaborated with event planners to provide stunning floral arrangements for weddings, corporate events, and other special occasions.
  • Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Inventoried plants and flower care supplies and ordered more.

Education

JOHNSON HIGH SCHOOL
Saint Paul, MN
05-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Microsoft Excel
  • Order processing
  • Paperwork processing
  • Call management
  • Product knowledge
  • Clerical support
  • Account updating

Timeline

Customer Service Representative

143 VINYL INC.
03.2020 - 06.2024

Customer Service Representative- TESTER

Rapid Temps Inc.
11.2019 - 05.2021

Floral Department Manager

Costco
06.2016 - 08.2019

JOHNSON HIGH SCHOOL

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Tamara Davis