Tamara' Deal
Blacksburg,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure a position where I can thrive and feel like part of the family. Ready to help team achieve company goals. Observant with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
United Healthcare Insurance
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multi-tasked to handle diverse customer needs in high-volume settings (80+ calls per day), prioritizing tasks to keep up with challenging deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved concerns with products or services to help with retention and drive sales.
Telemetry Monitor Technician
Spartanburg Regional Medical Center
05.2022 - 10.2022
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Demonstrated in-depth understanding of telemetry equipment functions.
Benefits Verification Specialist
MMC Group/ Amerisource Bergen
09.2020 - 05.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into the database.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Benefit and Personal information verification of patient applications, insurance benefits, income information, household sizes, and physician information.
- Decision making of approval/denial based on patient provided information
Logistics Coordinator
Benore Logistics
02.2019 - 08.2020
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Liaised with warehouse personnel and drivers to facilitate smooth operations.
- Handled high volume paperwork and data entry with precision and collaborated with Dispatch to ensure on time arrival of products to BMW.
Secretary/Medical Front Office Coordinator
Spartanburg Area Mental Health Center
08.2018 - 01.2019
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- EMR (Electronic Medical Record) -Handled patient HIPAA information to correspond with doctors, nurses, and therapists.
- Kofax/Harvest Computer System- Scheduled patient appointments for follow up therapy/treatment
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dispatcher
Direct Hit Logistics (DHL)
08.2015 - 08.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
CNA/Caregiver
Always Best Care
02.2014 - 12.2016
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Licensed Health & Illness Insurance Producer - Health Insurance
Alorica
Remote2019
No Degree - Nursing
Cherokee Technology Center
Gaffney, SCHigh School Diploma -
Blacksburg High School
Blacksburg, SC05.2001
Skills
- Conflict Resolution
- Data Evaluation/ Data Entry
- Managing Multiple Tasks
- Office Equipment Proficiency
- Medical Terminology Knowledge
- Professional Telephone Demeanor
- Critical Thinking/ Active Listening
- Customer Service Excellence
- Internet Savvy
- 60 WPM
- Microsoft Suite
- Time Management
- Administrative Support
- Transportation and Logistics Coordination/ Shipment Monitoring
- Confidential Records Management/HIPAA
- Coordinate Schedules
- Benefits Explanations/ Benefit Verification
- Electronic Health Record System/EPIC
Certification
- Licensed Health & Illness Insurance Producer - 2019
Timeline
Customer Support Specialist
United Healthcare Insurance
11.2022 - Current
Telemetry Monitor Technician
Spartanburg Regional Medical Center
05.2022 - 10.2022
Benefits Verification Specialist
MMC Group/ Amerisource Bergen
09.2020 - 05.2021
Logistics Coordinator
Benore Logistics
02.2019 - 08.2020
Secretary/Medical Front Office Coordinator
Spartanburg Area Mental Health Center
08.2018 - 01.2019
Dispatcher
Direct Hit Logistics (DHL)
08.2015 - 08.2018
CNA/Caregiver
Always Best Care
02.2014 - 12.2016
Licensed Health & Illness Insurance Producer - Health Insurance
Alorica
No Degree - Nursing
Cherokee Technology Center
High School Diploma -
Blacksburg High School
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