Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Teacher

Tamara Deas

North Charleston,SC

Summary

CA professional dedicated individual with twelve years experience in Patient Financial services and thirty years skilled in quality customer service, efficiency billing, insurance, teamwork and communication. Motivated Store Manager with more than ten years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives. Able to train, mentor and develop promising staff into effective leaders.

Overview

29
29
years of professional experience

Work History

Assistant Customer Service Manager

Harris Teeter
12.2021 - Current
  • Created customer support strategies to increase customer retention.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Front Desk Agent

Hilton Hotels Corporation
03.2021 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.

Lead Cleaning Service

Charleston Janitorial
05.2003 - Current
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Exceeded client expectations with personalized cleaning plans tailored to individual needs and preferences.
  • Supported the successful operation of businesses by maintaining clean and organized office spaces.
  • Ensured timely completion of tasks by effectively managing schedules and prioritizing assignments.
  • Maintained a safe and healthy environment by adhering to strict sanitation guidelines.
  • Enhanced the appearance of public spaces such as lobbies, hallways, restrooms, creating a welcoming environment for visitors.
  • Increased repeat business by providing excellent customer service and addressing clients'' concerns promptly.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

General Store Manager

Bojangles' Famous Chicken 'n Biscuits
12.2014 - 09.2021
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.

First Assistant Store Manager

McDonald's
02.2009 - 03.2016
  • Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
  • Implemented loss prevention strategies to reduce shrinkage and protect store assets.
  • Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
  • Consistently met or exceeded sales targets by implementing effective promotional campaigns and motivating team members to achieve their goals.
  • Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
  • Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
  • Assisted with hiring and training new employees, ensuring a high level of knowledge retention and onboarding success.

Patient Financial Services Representative

Roper St. Francis Hospital
05.1995 - 09.2007
  • Registered information accurately into the system. Provide quality customer service. Knowledge of all Tracking systems to perform my duties well.
  • Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
  • Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
  • Facilitated staff training sessions on billing procedures, ensuring consistent understanding across the department for optimal performance levels.
  • Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.

Education

CNA -

Nursing Low Country
Charleston, SC
04.1994

High School Diploma - College Prep

Gordan H Garrett High School
Charleston, SC
06.1993

Skills

  • Cash Handling
  • Customer Engagement
  • Customer Relations
  • Inter-department collaboration
  • Inventory Control
  • Team Development
  • Training and mentoring
  • Customer Service
  • Time Management
  • Decision-Making
  • Customer Relationship Management (CRM)
  • MS Office
  • Exceptional telephone etiquette
  • Microsoft Outlook, Word, and Excel
  • Effective workflow management

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Successfully recruited and trained Number new customer service representatives.

Timeline

Assistant Customer Service Manager

Harris Teeter
12.2021 - Current

Front Desk Agent

Hilton Hotels Corporation
03.2021 - Current

General Store Manager

Bojangles' Famous Chicken 'n Biscuits
12.2014 - 09.2021

First Assistant Store Manager

McDonald's
02.2009 - 03.2016

Lead Cleaning Service

Charleston Janitorial
05.2003 - Current

Patient Financial Services Representative

Roper St. Francis Hospital
05.1995 - 09.2007

CNA -

Nursing Low Country

High School Diploma - College Prep

Gordan H Garrett High School

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Tamara Deas