Tamara Deckard
Euless,TX
Summary
Highly-motivated and goal driven professional who has a desire to take on new challenges. Tremendous Management skills, strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to join a team or company that I can help, learn and grow with.
Overview
8
8
years of professional experience
Work History
Electronic Document Management Analyst
Texas Health Recourse.
10.2023 - Current
- Develop and implement a records management system to track, store, and manage confidential documents.
- Conduct regular audits of physical and digital records to ensure accuracy and compliance with legal regulations.
- Collaborate with other departments within the organization on projects requiring comprehensive documentation.
- Destroy obsolete and outdated records using company-mandated procedures.
- Keep electronic content legal, secure and accessible for relevant internal and external parties.
- Keep documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Receptionist
Texas Health Family Care
01.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Patient Advocate Supervisor
United Healthcare
11.2021 - 01.2023
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Supervised and monitored employee productivity to provide constructive feedback and coaching.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Supervised and managed database of patient information and frequently used computerized systems to track details.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained positive working relationship with fellow staff and management.
Front Office Lead
Family Practice (Waco)
01.2019 - 11.2021
- Greeted guests upon arrival and provided excellent customer service.
- Ensured compliance with federal, state, and local regulations related to healthcare operations.
- Reviewed patient records to assess progress toward desired outcomes of care delivery.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Oversaw all administrative functions associated with the daily operation of the healthcare facility.
- Managed projects related to accreditation processes or other quality improvement initiatives.
Patient Access Manager
Department of Veterans Affairs
01.2016 - 01.2019
- Developed and implemented patient access policies and procedures.
- Conducted staff training to ensure compliance with established protocols.
- Maintained accurate records of all patient visits and admissions.
- Assisted in the management of staffing schedules to meet fluctuating demands.
- Managed customer service issues related to patient access and scheduling problems.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
Education
Bachelor of Science - Health Management
University of Phoenix
11-2023
Skills
- Staff Management & Supervision
- Electronic Processing & Workflows
- Written & Verbal Communication
- Ability To Do Repetitive Task With High Accuracy
- Document Management & Scanning
- Human Resources Management
- Operations Management
- Analyzing Health Records
- Microsoft ,Powerpoint, Excel Expertise
- Medical Transcription
- Positive Attitude
- Problem Solving
- Attention To Detail and Organization
- Adaptive team player
- Multi-Task
- Inbound and Outbound Calling
- High-energy attitude
Timeline
Electronic Document Management Analyst
Texas Health Recourse.
10.2023 - Current
Receptionist
Texas Health Family Care
01.2023 - 10.2023
Patient Advocate Supervisor
United Healthcare
11.2021 - 01.2023
Front Office Lead
Family Practice (Waco)
01.2019 - 11.2021
Patient Access Manager
Department of Veterans Affairs
01.2016 - 01.2019
Bachelor of Science - Health Management
University of Phoenix
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