Tamara Delaney
Marion,IL
Summary
Results-oriented Sales Associate skilled in delivering exceptional customer service and driving sales growth. Collaborative team player with a knack for building strong customer relationships. Known for consistently surpassing performance metrics and sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dillards Dept Store
Marion, IL
04.2021 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Cleaned shelves, counters and tables to maintain organized store.
Operations Supervisor
Davids Bridal
Paducah, KY
03.2019 - 04.2021
- Designed and executed SOPs for optimal efficiency.
- Assessed and guided team members for continuous improvement
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Presented analyzed data and findings to management team.
- Provided support to other departments as needed to meet organizational goals.
- Facilitated staff meetings to address concerns and issues.
Customer Care Advocate
Blue Cross and Blue Shield
Marion, IL
03.2017 - 02.2019
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified trends in customer feedback and reported them to management for further investigation.
- Developed strategies for improving customer service operations, policies and procedures.
- Coordinated with other departments to ensure seamless resolution of customer requests.
- Tracked orders and communicated order status updates to customers as needed.
- Utilized various software applications such as Salesforce to maintain accurate records of customer information.
- Participated in team meetings to discuss new initiatives and ideas for enhancing the overall customer experience.
- Provided guidance and training to junior Customer Care Advocates when necessary.
- Evaluated existing processes and procedures related to providing excellent customer service.
Associate Store Manager
Bath & Body Works
Marion, IL
10.2010 - 04.2017
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies to increase customer engagement with the brand.
- Inspected merchandise for defects and ensured proper inventory levels.
- Guaranteed adherence to company guidelines
- Executed merchandising plans according to company guidelines.
- Performed daily opening and closing duties such as counting cash drawers and reconciling tills.
- Managed stockroom operations including receiving shipments, organizing shelves, tracking inventory levels.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Skills
- Sales Strategy Development
- Sales Upselling
- Promotional support
- Cash Handling Accuracy
- Client Relationship Development
- Order Processing
- Client Account Management
- Customer Needs Assessment
- Store Opening and Closing
- Sales Development
Timeline
Sales Associate
Dillards Dept Store
04.2021 - Current
Operations Supervisor
Davids Bridal
03.2019 - 04.2021
Customer Care Advocate
Blue Cross and Blue Shield
03.2017 - 02.2019
Associate Store Manager
Bath & Body Works
10.2010 - 04.2017
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