Tamara Dillard
R-Dent Dental Laboratory, Inc.
Memphis,USA
18
years of professional experience
Detail-oriented professional with 12 years of experience and a proven knowledge of customer communications, customer satisfaction, and customer service. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
Work History
Ansafone Contact Center
2 Years 11 Months- Call Handling: Answer inbound calls and make outbound calls professionally, managing tone, pace, and empathy.
- Multi-Channel Support: Respond to customer emails, live chat messages, and social media inquiries.
- Account & Order Tasks: Process transactions, update customer databases, and handle appointment scheduling.
- Compliance & Security: Follow strict industry rules, including HIPAA or PCI compliance for sensitive medical or financial data.
- resolving customer issues, processing orders, scheduling appointments, and providing basic technical support while maintaining strict client scripts and privacy standard's
OUTSOURCE COORDINATOR
1 Year 6 Months- Interface with customers by taking incoming calls in regards to payment if needed.
- Outsource different teeth to overseas lab in China
- Notify and update outsourcing partner with any payments, adjustments or arrangements.
- Keep track of monthly totals which are invoices that they send with pricing.
- Locate and monitor overdue accounts, set-up and modify contracts using a variety of automated systems.
- Update and maintain client's dental records
- Establish and maintain effective and cooperative working relationships with team members.
- Take billing and insurance details from patients
EXPERIENCE DEPARTMENT MANAGER
5 Years 10 Months- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reordered when inventory drops to a specified level.
- Instructed staff on how to handle difficult and complicated sales.
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assigned employees to specific duties.
- Enforced safety, health, and security rules.
- Examined products to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Planned and prepared work schedules and keep records of employees' work schedules and time cards.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Established and implemented policies, goals, objectives, and procedures for their department.
- Examined products purchased for resale or received for storage to assess the condition of each product or item.
- Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Kept records of purchases, sales, and requisitions.
CUSTOMER SERVICE REPRESENTATIVE - REMOTE
5 Years- Effectively managed a high - volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Assisted cardholders with account queries, billing issues, payment arrangements, financial planning, and service promotions.
- Helped customers with credit line increases/decrease inquiries, disputes, and account education.
- Collaborated with clientele to resolve credit card disputes, written or verbal.
- Allocated payments directly into customers' accounts, complied to customer and company specifications.
- Defused volatile customer situations calmly and courteously.
- Maintained and exceeded the bank's established quality, compliance, and customer service standards.
- Documented each customer's account accessed with information provided including the outcome of the call.
OFFICE ASSISTANT
5 Years 9 Months- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answered telephones, direct calls, and take messages.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
- Computed, recorded, and proofread data and other information, such as records or reports.
- Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Completed work schedules, manage calendars, and arrange appointments.
- Delivered messages and run errands.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Inventory and ordered materials, supplies, and services.
- Troubleshooted problems involving office equipment, such as computer hardware and software.
- Completed and mailed bills, contracts, policies, invoices, or checks.
- Monitored and directed the work of lower-level clerks.
- Made travel arrangements for office personnel.
- Trained other staff members to perform work activities, such as using computer applications.
- Prepared meeting agendas, attended meetings, and recorded and transcribed minutes.
Education
BA - Health Administration
CANDIDATE
- Medical Office Professional
High School Diploma
Skills
Customer Service Skills
Communication Skills
Time Management Skills
Leadership Skills
Problem Solving Skills
Multi-Tasking Skills
Attention to Detail
Interpersonal Skills
Management Skills
Organizational Skills
Decision Making Skills
Technical Skills
Dental Knowledge
Timeline
Ansafone Contact Center
Customer Service Representative
09.2023 - 2026Read More
OUTSOURCE COORDINATOR
R-Dent Dental Laboratory, Inc.
03.2021 - 09.2022Read More
EXPERIENCE DEPARTMENT MANAGER
The Home Depot
05.2015 - 03.2021Read More
CUSTOMER SERVICE REPRESENTATIVE - REMOTE
Conduit Global
05.2010 - 05.2015Read More
OFFICE ASSISTANT
Susan McKnight
08.2004 - 05.2010Read More
Kingsbury High School
High School Diploma
Read More
Concorde Career Collage
from Medical Office Professional
Read More
Strayer University
BA from Health Administration
Read More