Tamara Dixon
Dade City
Summary
Dynamic customer service professional with a proven track record at the City of Dade City, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I excel in high-pressure environments, ensuring satisfaction and fostering strong relationships. Committed to delivering exceptional service and improving operational efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
City of Dade City
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Caregiver
Helping Hands Nursing Solutions
06.2020 - 11.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Activity Director
Edwinola Assistant Facility
03.2019 - 12.2019
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
Residential Living Assistant
Bellavita Adult Family Home
09.2018 - 07.2019
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Attended continuing training sessions on [Type] techniques and methods.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Aided residents in completing daily routines of care and activities.
- Maintained a safe and comfortable living environment for residents through regular inspections and necessary repairs.
Education
Wesley Chapel High School
Wesley Chapel, FL05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
City of Dade City
10.2021 - Current
Home Health Caregiver
Helping Hands Nursing Solutions
06.2020 - 11.2020
Activity Director
Edwinola Assistant Facility
03.2019 - 12.2019
Residential Living Assistant
Bellavita Adult Family Home
09.2018 - 07.2019
Wesley Chapel High School
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