Tamara Dominique
HENRICO,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RTA Supervisor position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Business Owner/Operator
Trinity & Christopher Designs, LLC
02.2021 - Current
- Increased sales profits by 30% since inception of business.
- Scheduled, updated and maintained product preparations and customer promotions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supported customers continuously from sales process to product set-up and use.
- Addressed each customers' needs and wants to recommend suitable product options.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Created clear, precise and properly detailed product and service information on company website.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Implemented marketing campaigns to increase customer engagement and sales.
- Established and maintained e-commerce website to promote and sell products.
Sales Associate
Pottery Barn Kids
04.2018 - 06.2020
- Store has closed due to COVID pandemic
- Pottery Barn Kids is a high end furniture and children's store
- The parent company is Williams Sonoma Inc, based out of San Francisco California
- I responsibly provided exceptional customer through friendly, knowledgeable assistance on the sales floor and at the cash wrap
- Assisted customers with finding their merchandise
- Replenished items on the sales floor and made stock checks for other sales associates
- Completed customer's transactions at the cash register quickly and efficiently.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Contributed to team objectives in fast-paced environment
Emergency Communications Operator
York-Poquoson Sheriffs Office
11.2011 - 05.2015
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Emergency Communications Operator
The City Of Hopewell
10.2007 - 07.2010
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Some College (No Degree) - Arts And Sciences
American Military University
Charles Town, WVCertified Dispatcher with DCJS/NCIC/VCIN -
VIRGINIA STATE POLICE
Chesterfield,Va08.2006
Certificate of Medical Assisting - Medical Assisting
Robert Morris College
Chicago2004
High School Diploma -
Rich South High School
Richton Park, IL05.2002
Skills
- Telephone Etiquette
- Issue Resolution
- Customer Service and Assistance
- Policy and Procedure Adherence
- Information Updates
- Sales Planning
- Process Improvement
- Verbal and Written Communication
- Customer Relations
- Strategic Decision-Making
- Industry Trends Tracking
- Critical Thinking
Additional Information
I have been out of the workforce since 2020 due to the COVID-19 pandemic. I initially left the workforce full time in 2015 due to family obligations as well as being a military spouse to an active duty Air Force member. Due to my family now being more stable I am ready to come back into the workforce and use the experience that I have from previous employment.
During this time, I have also started a product based business called Trinity & Christopher Designs in which I sell graphic apparel. This has allowed me to continuously grow my customer service skills, manage social media, finances, and inventory for my business. With having a small business you have to be able to wear several hats and take care of customer service issues, shipping and all the unforeseen events that can happen.
Timeline
Business Owner/Operator
Trinity & Christopher Designs, LLC
02.2021 - Current
Sales Associate
Pottery Barn Kids
04.2018 - 06.2020
Emergency Communications Operator
York-Poquoson Sheriffs Office
11.2011 - 05.2015
Emergency Communications Operator
The City Of Hopewell
10.2007 - 07.2010
Some College (No Degree) - Arts And Sciences
American Military University
Certified Dispatcher with DCJS/NCIC/VCIN -
VIRGINIA STATE POLICE
Certificate of Medical Assisting - Medical Assisting
Robert Morris College
High School Diploma -
Rich South High School
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